Job Opportunities API

The proposed candidates were technically non-compliant for the following reason: Candidate does not meet the requirements included in Section 11 of the SOW (min 10 years experience / knowledge in the required area) Deadline Date: Thursday 20 August 2026 Requirement: Functional Support for Oracle E-Business Suite Financials Location: NCIA, Braine l’Alleud, Belgium (40% on-site / 60% off-site) Period of Performance: 2026 BASE: As soon as possible but not later than 1 September 2026 – 31 December 2026, with the possibility to exercise the following options: 2027 Option 1: 01 January 2027 – 31 December 2027; 2028 Option 2: 01 January 2028 – 31 December 2028. Required Security Clearance: NATO SECRET 1. INTRODUCTION NCIA (hereafter referred to as the “Purchaser”) is seeking Functional Support for Oracle E-Business Suite Financials Applications to support the FINS Service in the NBAC Business Area. These services will focus on delivering new reporting capabilities for existing applications for ongoing projects. The Contractor is expected to demonstrate flexibility to support project priorities in a dynamic operational environment and shall be asked to deliver services at NATO classified levels limited to NCIA Braine l’Alleud. 2. OBJECTIVES The FinS Application Service is an integrated service within the NATO Business Applications Centre (NBAC) which provides support for Oracle E-Business Suite based software for different business processes such as finance, acquisition, and travel process across NATO (ACO, ACT, IMS). This Statement of Work aims to implement a service to support the FinS Application Service, focusing on maintaining existing applications while providing support for continuous improvement initiatives. 3. SCOPE OF WORK Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported: 1) Being responsible for the assigned business applications and services. 2) Log and track support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels. 3) Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advice to customers and users on changes and improvements based on best business practices. 4) Contributing to the gathering, analysis, setup, design, and documentation of new requirements and change requests. 5) Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications, or other deliverables. 6) Providing time estimates for the development and implementation of new requirements. 7) Ensuring full lifecycle tests of requests for change before they are presented to the user for user acceptance testing. 8) Active contribution to relevant projects or service operations across Service Lines where integration is required. 9) Participating in job-related conferences and trainings in order to keep knowledge and expertise up-to-date. 10) Escalate complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction. 11) Providing briefings and presentations. 12) Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality. 13) Provide users with guidance and training on best practices for using Oracle EBS Applications. Promote self-service tools and resources to empower users and reduce support requests. 14) Communicate effectively with users to understand their issues and provide clear instructions. Collaborate with IT teams to resolve issues and improve service delivery. We envision