Job Opportunities API

We are hiring an Alarm Monitoring Agent - Bureau This position is responsible for the monitoring and management of risk events within the call centre support division. Main job functions: • Monitoring and phoning of all customer high-risk alarms received. • Monitoring and phoning for all movement exception alarms received. • Activation of time-specific events and zones according to customer expectations. • Initiate Phase 1 Recovery Channel for stolen and hijacked vehicles. • Handover Phase 1 Recovery process to Phase 2 Escalations. time-specific • Assist with all track and position requests. • Assist with all quick report requests. • Complete all required internal and external reports. • Assist and handle all level 1 associated queries and escalations. • Ensure all queries are escalated to the correct channels. Qualifications and experience: • Minimum Matric or equivalent. • Two years of relevant work experience, preferably within a call centre environment. • Prior experience in customer service, preferably in a call center or contact center environment. • Proficiency in Microsoft Outlook, Word, and Excel. • Fluent in English, preferably bilingual in Afrikaans. • Must be computer literate. • Good knowledge of customer relationship management (CRM) systems and basic computer proficiency. • Flexibility to work in shifts, including weekends and holidays as per business requirements. Skills required: • Good written and verbal communication skills. • Excellent problem-solving and analysis. • Good decision-making. • Exceptional customer service and interpersonal skills. • Strong attention to detail and accuracy. • Ability to handle difficult customer situations with empathy and professionalism. • Ability to multitask, prioritize, and manage time effectively. Closing Date: 05 August 2026 at 16:00