Job Opportunities API

Description Company Overview: Segoso Mexico – Where Tomorrow is Today. Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology. Position: Call Center Representative Job Summary: Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek. Key Responsibilities: • Handle a high volume of incoming and outgoing calls professionally. • Resolve customer inquiries and issues promptly while maintaining excellent service standards. • Cure accounts and ensure compliance with company protocols. • Meet and exceed individual and team performance metrics. • Collaborate effectively with team members to achieve business goals. • Participate in ongoing training to enhance product knowledge and customer interaction skills. What We Offer: • Paid training to set you up for success. • Competitive hourly pay with a monthly bonus structure. • Paid Time Off and benefits above the law. • Choose between pantry vouchers or major medical insurance. • Vacation days activated after six months of tenure, adjusted based on your length of service. • Checks and drug screening required to ensure workplace safety. Requirements Essential Skills and Qualifications: • Strong call center skills with a focus on delivering an excellent customer experience. • Proven negotiation skills to handle sensitive or challenging situations effectively. • Excellent verbal and written communication skills . • Ability to multitask in a fast-paced environment while maintaining attention to detail. • Leadership abilities and a proactive approach to problem-solving. • Teamwork-oriented mindset with a commitment to supporting colleagues. • Experience handling a high volume of phone calls and managing account resolutions. Preferred Experience: • Previous experience in collections, sales, or retention roles. • Familiarity with curing accounts or similar business practices. Join Segoso Mexico – We Offer a Career, Not Just a Job!