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• 1st Line Service Desk Analyst in Manchester, Greater Manchester, North West, England | Chroma Recruitment Open menu • About Us • Resources Back 1st Line Service Desk Analyst Manchester, Greater Manchester, North West, England £26000 - £27000 per annum, Benefits: £27,000 10% Bonus 38 days holiday medical Manchester, Greater Manchester, North West, England Permanent 1st Line Service Desk Analyst 1st Line Support Technician – Entry Level IT Role Permanent | Hybrid (Office & Home-Based Shift Pattern) | £27,000 10% Bonus The Opportunity An exciting opportunity has arisen for a motivated and enthusiastic 1st Line Support Technician to join a fast-paced, growing organisation with a strong people-focused culture. This role is ideal for someone looking to start or develop a career in IT support . Previous commercial experience is not essential; however, a strong interest in technology, good IT literacy, and a willingness to learn are key. You will join a busy IT Service Desk team providing support to users across the business, gaining hands-on experience with a wide range of systems, hardware, and technologies. Key Responsibilities • Act as the first point of contact for IT support requests via phone, email and chat • Log, track and prioritise tickets using a service desk system • Troubleshoot and resolve common IT issues including: • Password resets • Account access issues • Basic system and connectivity problems • Support user account creation , permissions and onboarding processes • Assist with hardware setup and configuration (laptops, desktops, mobile devices, tablets) • Install and support standard business software applications • Respond to basic IT security alerts following established procedures • Escalate more complex issues to senior engineers in line with SLAs • Maintain accurate documentation and contribute to the knowledge base Shift Pattern This role operates on a 24/7 rotating shift basis , combining office and home working: • 07:00 – 15:30 (Office, Monday–Friday) • 10:00 – 18:30 (Office, Monday–Friday) • 15:00 – 23:30 (Home-based) • 23:00 – 07:30 (Home-based) Skills and Experience • Strong interest in IT support, technology, and troubleshooting • Good level of IT literacy (Windows, Microsoft Office, general systems) • Excellent communication and customer service skills • Ability to explain technical issues to non-technical users • Strong problem-solving and analytical skills • Ability to work in a fast-paced, high-volume environment • Good organisation and time management skills • Positive attitude, team-oriented, and proactive Desirable (not essential): • Exposure to service desk environments , ticketing systems or POS systems Salary and Benefits • £27,000 base salary • 10% annual bonus potential • Up to 38 days holiday (including bank holidays) • Private medical insurance and healthcare cash plan • Employer pension contribution (4% matched) • Life assurance (3x salary) • Hybrid working and flexible hours • Fully funded IT certifications and professional development • Clear career progression within IT • Employee discounts, travel loans and lifestyle benefits • Sabbatical opportunities after 3 years Why Apply? This is an excellent opportunity to secure an entry-level IT support role within a supportive and fast-paced environment. You will gain valuable technical experience, develop your skills quickly, and benefit from structured training and career progression. If you are looking to build a long-term career in IT and enjoy working in a dynamic, people-focused environment, this role offers the ideal starting point.