1st/2nd Line Support
Adria Solutions
| Company | Adria Solutions |
| Category | Customer Support |
| Location | Manchester |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 2 Aug 2026 (the employer did not state a posting date) |
| Last verified | 9 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
1st/2nd Line IT Support - Manchester
Location: Manchester – On-site, 5 days per week
We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.
Key Responsibilities:
• Provide 1st and 2nd line support to end users, both remotely and on-site.
• Manage and resolve hardware, software, and network issues.
• Support Office 365, Exchange, and on-premise systems.
• Respond to and resolve tickets using the company’s helpdesk system.
• Install, configure, and maintain IT equipment.
• Escalate complex issues to senior engineers as required.
• Maintain excellent communication with users, keeping them informed throughout the support process.
Skills & Experience:
• Proven experience in a 1st/2nd line IT support or helpdesk role.
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Experience with Office 365, Exchange, and on-premise environments.
• Confident with hardware installation, maintenance, and problem resolution.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
Benefits:
• Excellent career progression and training opportunities
• Good holiday entitlement
Interested? Please Click Apply Now!
1st/2nd Line IT Support - Manchester