Job Opportunities API

We are seeking a Research Operations Associate to support a UX Research team with participant recruitment, study coordination, research repository management, and Research Operations process improvement. This role is well suited to someone with 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. The ideal candidate is highly organized, proactive, comfortable managing several concurrent projects, and interested in UX Research and Design Thinking. Key Responsibilities • Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B and employer participants. • Source, screen, schedule, and communicate with research participants. • Coordinate participant NDAs, research-session logistics, and incentive payments. • Manage multiple research projects and recruiting workflows simultaneously. • Communicate proactively with researchers about recruiting challenges, participant availability, and study risks. • Recommend alternative participant-recruiting approaches when the initial strategy is not producing sufficient results. • Partner closely with UX researchers to understand study requirements and support the research lifecycle. • Lead the migration of a Google-based UX research repository to Dovetail. • Support research repository organization, maintenance, and thematic analysis. • Serve as a liaison between Research Operations and UX Research stakeholders. • Identify opportunities to improve Research Operations processes using design thinking and continuous-improvement practices. • Create participant-recruiting resources, templates, and best-practice guidance for researchers. • Coordinate with Legal and Policy stakeholders on participant compliance and approval requirements. • Support UX research vendor management, procurement activities, and budget tracking. • Help onboard new UX researchers and promote consistent Research Operations practices. Must-Have Skills • 1-2 years of experience supporting UX teams, coordinating cross-functional programs, or managing research participants or panels. • Experience recruiting participants, preferably for UX research studies. • Experience coordinating schedules, calendars, and multiple concurrent projects. • Understanding of or demonstrated interest in UX Research and Design Thinking. • Strong Agile and Jira experience. • Experience using calendar management and scheduling tools. • Experience using online collaboration tools. • Experience using Qualtrics or an equivalent survey platform. • Strong written and verbal communication skills. • Excellent organizational and multitasking skills. • Strong project coordination and attention to detail. • Strong relationship-building and stakeholder-management skills. • Collaborative, curious, empathetic, proactive, and self-driven working style. Nice-to-Have Skills • Direct Research Operations experience. • Experience recruiting B2B or employer participants. • Experience using Dovetail. • Experience supporting research repository management or migration. • Experience supporting thematic analysis. • Vendor-management or procurement experience. • Budget-tracking experience. • Experience coordinating with Legal or Policy teams. • Knowledge of UX research methodologies and participant-recruiting best practices. • Experience onboarding UX researchers or creating Research Operations resources. • Enterprise experience strongly preferred. Required Tools & Platforms • Jira • Qualtrics or an equivalent survey platform • Calendar management and scheduling tools • Online collaboration tools Location, Time & Engagement • Open to candidates located in the United States or LATAM. • Significant working-hour overlap with Eastern and Central U.S. time zones is highly preferred. • Full-time contract engagement at approximately 40 hours per week. • Remote role. • Current contract end date is March 31, 2027.