Job Opportunities API

We are seeking a contractor Product Manager to help drive the continued evolution of an AI-powered internal IT help experience delivered through Slack and chat-based workflows. This role will own requirements, outcomes, rollout planning, measurement, and rapid iteration as the product becomes a primary front door for IT help. This is a hands-on individual contributor role for a Product Manager who can embed quickly, operate independently, and partner closely with engineering, support operations, and business stakeholders in a fast-moving environment. Enterprise experience strongly preferred. Key Responsibilities • Own day-to-day product management, including framing, prioritization, requirements, acceptance criteria, and backlog management. • Play a key product role in agile team ceremonies, including planning, refinement, standups, reviews, and retrospectives. • Partner with engineering and support operations to improve troubleshooting, escalation, fulfillment, and response quality. • Define, monitor, and interpret success metrics, then turn findings into roadmap and prioritization decisions. • Drive UAT, rollout readiness, stakeholder updates, and rapid iteration. • Prepare for and facilitate recurring product reviews with senior stakeholders. • Strengthen the product feedback loop by turning user, support, and operational signals into prioritized improvements. • Improve user journeys and service workflows through experimentation and iterative delivery. Must-Have Skills • 5+ years of product management experience. • Ability to operate as an independent individual contributor and embed quickly with limited oversight. • Strong product management experience owning roadmap, requirements, prioritization, and delivery. • Experience with internal platforms, workflow products, service experiences, or AI-enabled products. • Production ownership of an agentic product or AI-agent experience. • Demonstrated effectiveness shaping and improving prompts. • Strong understanding of agent workflows, prompt effectiveness, evaluation, tuning, and common quality and trust issues. • Strong cross-functional experience with engineering and operations in ambiguous, fast-moving environments. • High comfort with data analysis and metric development, including defining ambiguous measures and turning findings into action. • High comfort leveraging AI tools to manage your own work more effectively. • Experience improving user journeys or service workflows through experimentation and iterative delivery. • Strong written and verbal communication skills, including executive-ready updates and stakeholder alignment. Nice-to-Have Skills • Experience with IT support, employee service, or internal help/productivity domains. • Understanding of change management for adoption of new tools, workflows, or AI-enabled experiences. • Familiarity with Salesforce Agentforce or similar agent platforms. • Experience with multilingual or global rollout considerations. • Experience setting up CSAT, observability, or closed-loop feedback systems. • Experience partnering with Support Operations or Service Desk teams. Required Tools & Platforms • Experience with Slack-based or chat-based product experiences. • Experience with ticketing or service-management workflows such as Jira Service Management. • Experience with analytics, reporting, and product performance data. • Experience with AI-enabled products or knowledge-grounded experiences in production. Location, Time & Engagement • Contractor role. • 40 hours per week. • Remote role open to LATAM-based candidates. • Must be able to support CST to EST business-hour alignment. • Engagement expected through March 31, 2027.