Job Opportunities API

We are seeking an experienced and highly analytical Web Operations Manager to oversee the performance, stability, and optimisation of our digital commerce ecosystem. This role will be responsible for managing website operations, SEO performance, marketing technology (MarTech) integrations, payment systems, order management workflows, and website uptime. The ideal candidate combines technical expertise with operational excellence and has a strong understanding of eCommerce platforms, digital marketing infrastructure, website reliability, and customer experience optimisation. The role will have a clear focus on managing the payment operations and ensuring compliance across financial standards. As FitFlop are a global company and have different regulations and protocols, clear understanding of the different market standards and customer purchase behaviours patterns is fundamental. Website Operations & Performance: Manage day-to-day digital operations to ensure optimal performance, scalability, security, and uptime Monitor website health, page speed, downtime incidents, and operational KPIs Coordinate with development, hosting, and infrastructure teams to resolve website issues quickly Implement proactive monitoring and incident management processes Lead root-cause analysis and post-mortem reviews for outages and operational incidents Ensure website releases, deployments, and updates follow operational best practices and provide communication to wider business stakeholders Compliance - Ensuring website compliance with accessibility standards and data privacy regulations, such as GDPR Own procedure documentation, governance, periodic reviews, and change control to reflect evolving business and regulatory needs Prioritisation Management - Triaging and resolving any production issues within an appropriate SLA window Site Performance & Maintenance - Monitoring web traffic, ensuring high availability, managing security updates, and fixing bugs or broken links Resolve escalated customer queries and issues, gathering feedback for continuous improvement SEO & Digital Optimisation: Clear ownership of the technical SEO initiatives including site architecture, crawlability, indexing, Core Web Vitals, redirects, structured data, and performance optimisation Collaborate with content and marketing teams to improve organic search rankings and traffic growth Monitor SEO performance using tools such as Google Search Console, GA4, SEMrush or similar platforms Identify and resolve technical issues impacting organic visibility Marketing Technology (MarTech): Manage and optimise the company’s MarTech (Marketing Technology) stack including analytics, tag management, CRM, personalisation, CDP (Customer Data Platform), and marketing automation tools Oversee integrations between website platforms and third-party systems Ensure accurate tracking, attribution, and data flow across digital channels Payments & Order Management: Monitor payment gateway performance, transaction success rates, fraud prevention, and checkout optimisation Coordinate with the different payment providers and internal teams to resolve payment-related incidents relevant to the market Oversee order management workflows including order processing, fulfillment integrations, and operational issue resolution Improve operational efficiency across the customer purchase journey Ensure compliance with payment security and data protection standards Payment Operations - Oversee the processing of all domestic and global payments, across the different markets that FitFlop operates in. Whilst driving payment-related projects and continuous improvement; manage testing and business readiness for smooth delivery and adoption Analytics & Reporting: Develop operational reporting for website performance, SEO metrics, uptime, conversion