Job Opportunities API

Sales Development Representative – UK London/ hybrid (1-2 days/week in office) | Puzzel: The Low-Down 🔍 Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics; growing rapidly in the UK and we are already seeing some great success in the Netherlands since opening the entity in mid-2024, but our ambition is to become the clear European market-leader in the coming years 🚀 Why we’re proud Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar 2024 CX Awards Winner, ‘ Best Mid-Market Contact Center Platform’ Puzzel was recognised as the 'most innovative European-founded CCaaS provider ' and top 3 globally by Frost & Sullivan in 2023 Best Practices Company of the Year 2023 Consistently high Glassdoor rating Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa , placing 16th overall for work:life balance in 2025! We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness Read more about us here . What you'll do 🏡💻 We are looking for a Sales Development Representative (SDR) who will support our existing team of 3 Account Executives, by partnering with them to map the market, understand target companies and buyer personas, and hopefully convert cold outreach into genuine interest from companies who are viable Puzzel customers. You will: Engage with potential business customers through a variety of channels like LinkedIn, Phone, Email + other automated outreach tools to gain their initial interest and book demos for the Sales Executives, who will then go into more detail and hopefully close the deal! Learn how to sell AI driven technology MEDDPICC (Metrics, Identified Pain and Identifying Potential Champion) qualification combined with Challenger Sales methodology, to ensure that the prospects you are engaging with have the potential to convert into a closed deal. Understand our ICP (Ideal Customer Profile) and Go-To-Market strategy, to ensure you are targeting the right prospects. Partner closely with Sales Executives to create joint account plans, product demonstrations and close revenue for the company. Collaborate with Marketing to nurture leads through events, industry reports and outbound content. You should be a driven and confident individual, willing to learn from your setbacks. Previous B2B experience including outbound cold-calling is a must for this hire, even if not purely in a BDR/SDR role. You must be resilient and target and/or money motivated, but the rewards are plentiful, as is the opportunity for career development. The must haves 💪 Driven, money-motivated and intelligent Commercial experience in a b2b setting, with experience and proven success in cold-calling and prospecting. The nice to haves ➕➕➕ CCaaS, CX or relatable SaaS industry experience SDR/BDR/Outbound B2B Sales experience Co-piloting SDR AI agents or AI platforms Gong or other cadence management systems Clay Hunter or similar scraping tools Salesforce LinkedIn Sales Navigator We will, however, consider those with limited experience with the right attitude and traits . Location 🌍 This role will be based in London with expectation of roughly 1-2 days/ week in the office. What’s In it for You? 💰 Competitive salary + (uncapped) commission. Flexible, hybrid approach to working; split your time between the office and home