Job Opportunities API

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, like Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK-II, and growing luxury lifestyle brands, like Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. Why Join Us? At LUXASIA, we believe there is beauty within every talent – that is you.   We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.   With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?     Position Purpose The Training Manager is responsible for developing and executing brand training strategies to elevate retail excellence, product expertise, and customer experience across all sales channels. This role ensures frontline teams, retail partners, and brand ambassadors are equipped with the knowledge, skills, and confidence to effectively represent the brand technology and deliver exceptional customer experiences.    Responsibilities   1. Training Strategy & Capability Development   Develop and implement annual training plans aligned with brand business objectives, product launches, and retail priorities.  Identify capability gaps and develop training solutions to improve product knowledge, selling skills, customer engagement, and retail performance.  Execute global learning initiatives for the Malaysia market.  Establish training frameworks and learning pathways for retail teams and brand ambassadors.    2. Product & Sales Training   Lead the delivery of product knowledge, technology, and sales training programmes for employees, retail partners, and promoters.  Ensure all retail teams have a strong understanding of brand technology, product benefits, and customer solutions.  Support new product launches through comprehensive training programmes and certification initiatives.  Develop engaging training materials, facilitator guides, presentations, and learning resources.    3. Retail Excellence & Customer Experience   Drive retail service standards and customer experience initiatives across all channels.  Conduct regular store visits, coaching sessions, and field observations to reinforce training effectiveness.  Work closely with Retail Operations and Sales teams to improve in-store execution and customer interactions.  Identify opportunities to enhance customer journeys and conversion rates through targeted training interventions.    4. Performance Management & Coaching   Evaluate training effectiveness through assessments