Job Opportunities API

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] OUR CUSTOMER RETENTION TEAM IS EXPANDING AND WE ARE LOOKING FOR A TELESALES REPRESENTATIVE TO JOIN THE TEAM AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] ROLE OVERVIEW We're growing our Customer Retention team and looking for a Representative who can do more than read from a script. You'll be connecting with existing M-KOPA customers by phone; introducing additional products, handling objections, building real relationships, and driving the kind of repeat engagement that keeps our mission moving. You'll report to the Telesales Team Lead. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US M-KOPA is one of Africa's fastest-growing fintechs — 7 million customers served, $2+ billion in credit unlocked, and 86% customer satisfaction across our markets. Over 55% of our customers are accessing formal financial services for the very first time. We're not selling products. We're opening doors that were previously closed and every customer conversation is part of that. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/ba282a12-7335-4f14-b5d0-85744a5ad867/B7.png] WHAT MAKES THIS DIFFERENT Most Telesales roles have you cold-calling strangers on behalf of a product you don't believe in. This one is different. You're calling people who already trust M-KOPA customers who've already taken a step toward financial inclusion and helping them take the next one. The impact of every conversation is traceable, real, and meaningful. WHAT YOU'LL DO - Proactively introducing and selling additional M-KOPA products to existing customers, implementing effective sales techniques to hit and exceed campaign conversion targets while maintaining high call quality, accurate records, and daily productivity benchmarks. - Building and maintaining genuine customer relationships; handling inquiries, concerns, and objections professionally, and delivering accurate, complete information on every interaction. - Tracking customer interactions and providing regular feedback to the Telesales Team Lead on campaign progress, trends, and anything that needs attention. WHAT YOU'LL NEED - At least 2 years of experience in a corporate environment, with preference for candidates who've worked in BPO or call centre settings and understand what high-volume, quality-focused Telesales actually demands. - Strong verbal and written communication skills, a results-oriented mindset, and the discipline to consistently meet talk time and call handling benchmarks without cutting corners on customer experience. - High personal ethics and integrity; because our customers trust us with their financial lives, and that's not a responsibility we take lightly. The honest part This is a target-driven role in a fast-paced environment. You'll be measured on conversion, call quality, and productivity and expectations are high. If you're energized by clear goals, genuine customer impact, and a team that holds itself accountable, you'll find your footing here quickly. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's f