Job Opportunities API

Facet was founded in 2016 on the belief that objective, personalized financial advice is essential to living well. Our mission is to empower people to live more enriched lives by delivering a new standard of advice. By removing asset minimums, we provide holistic planning that goes far beyond investments to address every way money impacts life. To achieve this, we leverage a "human-plus-tech" approach, combining the expertise of CFP® professionals with cutting-edge AI and automation. This model allows Facet to integrate advice into our members’ entire financial picture—all for an affordable, flat membership fee. Our commitment to innovation and member success has earned national recognition, including being ranked the #1 Best Financial Advisory Firm 2025 by USA TODAY and named to Newsweek’s list of America’s Top Financial Advisory Firms 2025. With an A+ BBB Rating and a Trustpilot “Excellent” score*, we are proud to be redefining the industry for our members and our team alike. Why Join the Facet Team? Champion the Employee Experience: Have the autonomy to ensure Facet's team has flawless, secure, and zero-friction access to the mission-critical tools they need to build innovative software and service our clients. Allergic to Manual Work: Join a team that despises operational drag. If user provisioning or a software deployment has to be done manually more than once, your default instinct is to script it out of existence. You will have the mandate to systematically replace human-in-the-loop IT bottlenecks with automated workflows. Frontlines of FinTech Security: Work at the intersection of IT operations and cybersecurity. You won't just reset passwords; you’ll actively monitor threat intelligence, tune security tooling, and play a pivotal role in protecting our systems. Scale with Engineering Rigor: Bring engineering best practices to internal IT. Use modern deployment tools, monitoring capabilities, and change management to ensure our fleet of devices and internal platforms maintain exceptional trust, compliance, and uptime. Collaborative Technical Influence: Partner across the organization—from end-users to engineering leadership—to coordinate vulnerability patching, implement threat response capabilities, and steer critical vendor relationships. What You’ll Do End-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization. Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles. Security Monitoring & Triage: Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data. Threat Intelligence & Defense: Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities. Endpoint & Fleet Management: Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet. Proactive Performance Monitoring: Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity. Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure. Requirements Basic Qualifications Experience: 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols. Helpdesk Support: Demonstrated