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Role Summary Burke’s is continuing to evolve its technology environment and seeks a technology professional who enjoys improving how technology supports teaching and school operations. This role is ideal for someone who takes pride in making systems work reliably and efficiently for the school community. The Technology Operations Manager plays a key role in ensuring that classroom technology, devices, and educational applications operate smoothly each day. The position requires strong technical problem-solving skills, a proactive mindset, and the ability to work closely with faculty and staff to ensure that technology consistently supports teaching, learning, and school operations. Reports to: Director of Technology Status: Full-Time, 12-Month, Non-Exempt Location: On Campus – San Francisco, CA Salary Range: $41.64–$49.07/hr  (equal to $86,611–$102,066 annualized at 40 hrs/wk) Start Date: June 1, 2026, or a mutually acceptable alternative date. The Technology Operations Manager is responsible for the reliable day-to-day operation of technology services that support faculty, staff, and students. This role owns the operational technology environment of the school, including HelpDesk services, device lifecycle management, classroom technology, and educational applications. The position requires a proactive mindset and the ability to independently manage operational technology systems, identify opportunities for improvement, and ensure that technology services operate reliably across the school community. This role is not limited to responding to support requests. It involves active stewardship of the school’s operational technology environment. Standard hours are 7:30 AM – 3:30 PM. The role requires flexibility for occasional evening or weekend support of school events (back-to-school night, board meetings, parent events, summer projects), scheduled in advance whenever possible and compensated per applicable labor law. Core Responsibilities 1. HelpDesk Operations & Support Process Management Manage and maintain the school’s technology support system and ensure it operates effectively.  Manage and operate the school’s HelpDesk platform and support workflow Monitor incoming support requests and ensure timely acknowledgement and resolution Track recurring issues and identify root causes affecting technology reliability Improve support processes and workflows to reduce repeated technical problems Maintain internal documentation and user knowledge resources for common issues The Technology Operations Manager ensures that the school’s technology support processes remain organized, predictable, and responsive to the needs of faculty, staff, and students. 2. Technology Support & Issue Triage Serve as the primary first-response contact for technology issues reported by faculty, staff, students. Review and evaluate technology issues reported across the school Assess the nature and urgency of reported issues and determine appropriate next steps Perform initial troubleshooting when safe and appropriate, even when the issue may ultimately involve another technology domain Coordinate internally with the Data Systems & Integration Manager or Director of Technology when issues involve their areas of responsibility Ensure that users receive clear guidance and that issues are routed to resolution efficiently This responsibility ensures that faculty and staff experience responsive and coordinated technology support regardless of the underlying system involved. 3. Network-Adjacent User Support First-response support for end-user wifi connectivity issues (faculty laptops, student iPads, classroom devices, networked printers, A/V equipment) Pattern recognition across recurring connectivity reports, with escalation to the Director of Technology and vendor when issues indicate access-point, switch, or wider problems Coordination with the Director of Technology on network changes t