Job Opportunities API

OUR STORY:   🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.   Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.   With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.   Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.   📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.   WHY WE NEED YOU ?   Our growth is driving us to strengthen our Customer Support team, and specifically our Technical Account Management team, whom handle our premium customers. Your mission will be to serve as the primary point of contact for our VIP clients. Your interpersonal skills and technical understanding will be the key pillars in resolving their challenges.   YOUR FUTURE TEAM :    We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of around 15 people. Under the guidance of your team leader, you will act as a liaison between our clients, internal teams, and engineers. Your role will involve handling client requests while gaining knowledge about our technical environment and contributing to improving the overall efficiency of the support teams. In close collaboration with the different support teams, Technical Account Managers and other internal teams, you will participate in the development of our business relationships, by fidelising contributing to our continuous improvement approach.   This team works with on-call duty : 3x8 hours, 6 weeks cycle : 2 weeks with night work, 2 weeks with week-end work. Onboarding : 6 weeks formation to improve on our tools, products, technical stacks, and ecosystem!   YOUR DAILY ROUTINE :   - Solving complex technical problems by leveraging the knowledge and skills you have acquired. - Working closely with all the resources available to solve complex incidents as fast as possible.- - Being the representative of our customers for our internal teams (Engineering, products, ...) - Developing your technical expertise by working on complex use cases. - Finding solutions and participating in improving technical diagnostics. - Supporting our clients by responding to their requests via ticketing system or phone.   ABOUT YOU:    SOFTSKILLS & HARDSKILLS : - Perfect use of French and English: Customer-service oriented, mastery of polite phrases in both languages, ability to assist clients in resolving their complexe issues using professional language. - Technological interest and logical thinking: good knowledge of hardware or software, good logic in handling and solving technical problems. - Solid knowledge of the cloud ecosystem - Willingness to learn and share knowledge: Curiosity and eagerness to work in a team, and to learn from your own experiences and those of others. - Creation, deployment, and maintenance of cloud services. - Use of operating systems, Linux systems, and virtualization systems. - Network administration and IP address management. - Analyzing, understanding, and diagnosing complex technical issues.   WHAT YOU WILL FIND AT SCALEWAY ++++   Hybrid wo