Job Opportunities API

Who We Are   OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.  Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers.   OpenEye is a subsidiary of Alarm.com. Learn more at  www.openeye.net .   Job Summary   As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner.  With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization. Schedule Full-time 8-hour shift, 5 days a week between the hours of 3:00pm - 8:00am Pacific Time to offer support to our international team. This role will be required to work onsite in our Liberty Lake, WA headquarters.   Role and Responsibilities   Troubleshoot network communications including router issues, WAN link outage, and switch problems.   Troubleshoot software/hardware, user processes and mechanical operation.   Support customers over the phone, email, and/or remote automation interfaces.   Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.   Assist the department with creating knowledge base articles to increase customer self-support.   Learn new technologies and take on more responsibilities as the organization grows.   Other duties as assigned.     Requirements   High School Diploma or a General Education Degree   2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment   Excellent verbal and written communication skills   Must be a problem-solver who is flexible and responsible   Must be able to work in a team-based collaborative environment   Enjoy interacting with people   Work at our Liberty Lake, WA headquarters     Preferred Qualifications   Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.   Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)   Knowledge of electrical wiring, proper grounding, etc.   Knowledge of Linux OS     Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. The Perks! The pay range for this position is $19.00 - $22.50 per hour. A $2.00 per hour shift differential will be offered for any hours worked between 6:00pm and 5:00am Pacific Time. This role is also eligible for an annual discretionary bonus. Employees are eligible to purchase company stock at a discounted rate Collaborative, fun, creative cu