Job Opportunities API

Our Blueprint (Company Overview) At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose. “When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.” “It’s not magic. It’s not just logic. It’s Madison Logic .” Built for Belonging (Why You'll Love Working Here) Here’s why you’ll love working here: Access to competitive compensation & benefits that reward your contributions. Participation in employee recognition programs to celebrate achievements big and small. Exposure to professional development & learning initiatives to help you build your own path. Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation. Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network. Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person. Leverage a lifestyle spending account benefit so you can choose your own wellness and work-from-home perks. Our commitment to you: Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way. Our support : Meeting you where you are, empowering your growth with clarity, support, and purpose. Our promise : Your growth is yours to lead, but never a journey you take alone.   Driven to Deliver (What You'll Do) Provide tier II level support, problem recognition, research and isolation to help resolve hardware and software issues. Assist and train inexperienced or nontechnical end users in the utilization of various software packages. Foster strong relationships with internal and external stakeholders to build credibility for the ongoing enhancement of products developed by Madison Logic. Create and maintain an application focused knowledge base for internal and external users. Record and maintain accurate information within the ticketing system. Responsible for documenting any new or changed information regarding the customers. Diagnose basic user issues within applications. Interface directly with customers to make sure their needs are being met and that we provided superior customer experiences. Proven ability to handle customer escalations and concerns. Perform testing, research, troubleshooting, analysis activities, internal consultation, and collaboration regarding product functionality to build knowledgebase to respond to support cases successfully. Consistently improve technical product knowledge through training, self-directed research, testing, and internal consultation to become a subject matter expert (SME) for Madison Logic products. Consult with clients on best practices and the use of Madison Logic products to meet their business requirements. Help our team grow from your expertise, experience, and perspectives. Equipped to Excel (Qualifications) US EST Shift Timing (7:30 PM – 4:30 AM IST) Required Fluent in English Clear and concise communication style University degree +5 years of experience A minimum of 2 years as a Support Engineer 1+ years experience with AWS tools and services 1+ years experience with the technical application system Demonstrated knowledge of database architecture and systems configuration Working knowledge of SQL, A