Job Opportunities API

ShiftCare is seeking a Technical Solutions Consultant; Solutions Specialist to become a deep expert in the most complex areas of the ShiftCare platform and support the business in delivering successful outcomes for larger and more complex customers. This role will work across implementation, solution design, pre-sales support, and product-related customer requirements. It is designed for someone who can combine technical product depth, NDIS sector knowledge, strong project discipline, and the ability to communicate clearly with both internal teams and senior customer stakeholders. The role sits within the implementation / customer operations function and works closely with Sales, Onboarding, Support, Customer Success, and Product. Its primary purpose is to reduce implementation risk, improve solution quality, and strengthen ShiftCare's internal capability as we continue to serve more complex providers. Why this role matters As ShiftCare grows, we are working with larger providers whose requirements are more complex across rostering, billing, claiming, reporting, compliance, integrations, and operational workflows. To support this growth, ShiftCare needs a dedicated senior technical specialist who can: • Understand complex customer requirements before and during implementation. • Assess whether requirements can be met through existing functionality, configuration, process design, or product enhancement. • Support large implementations where standard approaches are not sufficient. • Provide technical input during selected pre-sales opportunities. • Help prevent gaps between sales commitments and implementation reality. • Translate customer needs into clear, well-contextualised input for Product. • Build internal knowledge of complex ShiftCare workflows and NDIS provider operations. This role is a strategic investment in scaling ShiftCare's capability to win and implement larger customers with greater confidence and consistency. Key responsibilities Complex implementation support Support large or complex customer implementations where deeper technical or operational expertise is required. Analyse customer workflows, requirements, risks, and success criteria. Advise on solution design across configuration, data, rostering, billing, claiming, reporting, compliance, and operational workflows. Help implementation teams resolve complex blockers. Create practical implementation approaches for non-standard customer scenarios. Identify risks early and recommend clear mitigation plans. Technical product expertise • Become one of ShiftCare's deepest internal experts on advanced platform functionality. • Understand complex product behaviour, configuration logic, dependencies, and edge cases. • Provide expert guidance to internal teams on how ShiftCare can be configured and used in complex scenarios. • Document complex workflows, implementation patterns, and known constraints. • Train internal teams on advanced functionality and best-practice implementation approaches. NDIS and provider operations expertise • Develop and maintain strong knowledge of NDIS provider operations and the practical environment in which customers use ShiftCare. • Understand key workflows such as service delivery, rostering, claiming, billing, compliance, reporting, and provider administration. • Translate NDIS and sector-specific requirements into clear implementation guidance. • Help internal teams understand the operational and commercial context behind customer requirements. Pre-sales and solution support • Support Sales on selected large or complex opportunities where technical feasibility or solution design input is required. • Participate in discovery or solution discussions where appropriate. • Assess whether customer requirements are supportable using existing product capability, configuration, workaround, or future enhancement. • Identify delivery risks befor