Job Opportunities API

We Are Innovators & Category Creators Clickatell , founded in  Cape Town in 2000 , was the  first company to connect businesses with consumers via SMS  using just four lines of code. Today, it powers  AI-driven chat commerce  for leading global brands across industries like  banking, retail, telecoms, and healthcare  — including  Visa, ABSA, MTN, Toyota, and Pick n Pay . Over  25 years , Clickatell has led multiple  industry firsts , such as  tokenized WhatsApp payments, KYC chat banking, and Chat-2-Pay , through its  award-winning AI Chat Commerce Platform  that enables brands to interact and transact with customers seamlessly.   Purpose Clickatell is looking for a Technical Solutions Architect to join the Service Delivery team. Responsible for providing technical expertise across the customer lifecycle, from pre-sales solution design to post-sales implementation and ongoing optimization. This role drives sales growth and customer satisfaction by crafting tailored solutions, mapping integrations, and guiding implementation teams to deliver high-impact Chat Commerce solutions worldwide.   We Do The Right Things Responsibilities of the Role o  Collaborate with the sales team during pre-sales to provide technical expertise, designing customer-specific solutions that leverage Clickatell’s capabilities to address client needs. o  Map customer requirements to Clickatell’s product offerings, defining integration points between Clickatell’s systems and customer systems to ensure seamless interoperability. o  Create high-level solution proposals, presentations, and proof-of-concepts (PoCs) to demonstrate the value of Clickatell’s solutions during the pre-sales phase to strategic prospects / customers. o  Support the sales team in articulating the Clickatell value proposition through deep product and solution knowledge, addressing technical questions and objections. o  During the post-sales design phase, develop detailed customer journey designs and technical architectures to guide implementation teams on solution deployment. o  Provide expert guidance to customer implementation teams, ensuring solutions are implemented according to design specifications and best practices. o  Serve as the ongoing subject matter expert for customer solutions, consulting on future improvements, optimizations, and scalability requirements. o  Collaborate with internal stakeholders (e.g., product, engineering, and support teams) to align customer solutions with Clickatell’s technical capabilities and roadmap. o  Drive adoption and continuous improvement of Clickatell’s solutions within the customer base, enhancing customer experience and satisfaction.   We Are On A Learning Journey Requirements of the Role o  Minimum 3 years’ experience in enterprise pre-sales support, with a proven track record of designing customer solutions and supporting sales processes o  Minimum 3 years’ experience in post-sales solution implementation, including designing technical architectures and guiding implementation teams. o  Proficiency in customer experience design, with the ability to create detailed user journey maps that align with business and technical requirements. o  Expertise in mapping and designing integrations between enterprise systems, with experience in API-based solutions and system interoperability. o  Experience with high-volume transactional solutions and scalable system architectures. o  Exceptional written, verbal, and presentation skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences. o  Ability to translate business requirements into detailed technical solution requirements and architectures. o  Strong problem-solving skills, with the ability to troubleshoot integration a