Job Opportunities API

🚀 Ready to Make an Impact? Join MORO TECH! MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise.  Imagine being part of a team working alongside one of the world’s largest OEMs and shaping the future of the industry.  Here, your ideas are not just welcomed, they are essential! We thrive on creativity, value diverse perspectives and foster an environment where everyone’s contributions are valued. If you are driven by the sense of doing meaningful work and growing in a dynamic company, let’s connect! The impact of the role: As a Technical Service Delivery Manager, you will lead the technical delivery, operational stability, and continuous improvement of business-critical applications. You will combine hands-on technical oversight with service management leadership, ensuring incidents, releases, changes, and reliability improvements are managed with strong ownership, clear communication, and high operational discipline.  On a typical day, you will:   Lead the daily incident management process across all supported applications, ensuring incidents are reviewed, prioritized, and progressed based on business impact.  Organize and facilitate daily incident review meetings, reviewing application health, critical incidents, SLA performance, and operational risks.  Monitor ServiceNow queues, SLAs, KPIs, ticket hygiene, and process compliance to maintain clear operational visibility and control.  Coordinate incident resolution activities across L2, L3, vendors, business teams, and other technical stakeholders.  Validate incident severity, impact, priority, technical evidence, and closure quality before completion.  Lead L2 activities during Major Incidents, including technical bridge coordination, resolution tracking, stakeholder communication, and escalation when required.  Facilitate post-major incident reviews, ensuring lessons learned are documented, owned, and followed through to completion.  Perform technical triage for complex incidents by reviewing logs, monitoring alerts, system behavior, and available diagnostic evidence.  Guide engineers during troubleshooting and ensure sufficient technical analysis is completed before escalation to L3 or engineering teams.  Coordinate application releases with L3 engineering teams, validating release readiness, deployment plans, rollback strategies, and post-deployment checks.  Support emergency releases and hotfix implementation while ensuring appropriate risk assessment, communication, and approval steps are followed.  Participate in CAB and change approval activities, representing operational readiness, service impact, and technical risk considerations.  Drive problem management for recurring incidents by leading root-cause analysis, coordinating permanent fixes, and tracking corrective actions.  Support availability, service reliability, and operational resilience through proactive monitoring, trend analysis, and continuous improvement initiatives.  Maintain audit readiness and ensure adherence to ITIL processes, operational standards, documentation practices, and knowledge management expectations.  Requirements In order to be successful in this role you will need:  5+ years of experience in Technical Service Delivery, Application Support, IT Operations, Production Support, or a similar technical leadership role.  Strong hands-on understanding of incident management, major incident management, problem management, change management, and release coordination.  Experience leading technical incident triage, troubleshooting coordination, escalation management, and operational decision-making under press