Job Opportunities API

Job Summary We are seeking an experienced Technical Project Manager to lead critical operational excellence and digital transformation initiatives across our technology landscape. This role requires a leader who goes beyond coordinating delivery ensuring that solutions are successfully transitioned into production and deliver sustained business value. The ideal candidate brings a strong blend of technical expertise, Agile delivery experience, and deep ITIL knowledge, with proven capability in managing end-to-end project execution while embedding service management principles, particularly within Service Transition, Change Management, and Release Management. Key Expectations · Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness. · Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments. · Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations. · Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews. · Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live. · Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations. · Champion continuous improvement across both project delivery and service management processes. Qualifications Education: · Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related fields, or equivalent experience · ITIL v3 or ITIL v4, PMP, PRINCE2, Scrum Master (CSM/PSM), or equivalent certification is a plus. Experience: · More than 5 years of experience in project management, preferably in IT Infrastructure and Operations implementing ITIL frameworks. · Hands-on experience working with Agile/Scrum teams, especially in environments transitioning from traditional methodologies. Preferred: · Experience with working in high-growth environments. · Exposure to digital marketing, analytics, and digital experience optimization. · Experience with specific eCommerce platforms (e.g., Shopify, Magento/Adobe Commerce, Salesforce Commerce Cloud). Required Skills & Competencies · ITIL Integration & Service Transition: o Apply ITIL principles across the project lifecycle, with a strong focus on the Service Transition phase. o Ensure new or enhanced services are designed, built, tested, and transitioned into production in a controlled and structured manner. o Partner with Service Management functions (e.g., Change, Release, and Configuration Management) to ensure adherence to established ITIL processes and governance. o Actively participate in Change Advisory Board (CAB) sessions to present, justify, and secure approval for project-related changes and releases. o Ensure readiness for go-live by delivering complete documentation, knowledge articles, and support models to enable effective post-launch operations. o Drive continuous improvement across project delivery and service management processes. · Technical, Delivery, and Leadership Competencies o Solid understanding of IT operations and infrastructure, including eCommerce platforms, hybrid environments on-premises equipment (CPE) and cloud infrastructure, web technologies, APIs, systems integration, and security/compliance. o Working knowledge of Agile, Scrum, and hybrid delivery methodologies. o Proficiency in project management and collaboration tools (e.g., Jira, Confluence,