Job Opportunities API

About us: Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries/territories. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing. Interested to learn more? Explore our tech in action .    About the role: The key to achieving revenue triumphs lies in fostering robust, collaborative and trust-based customer relationships. By seamlessly collaborating across various teams, you will empower over 400 Microblink customers, enabling them to extract the utmost value from our products. Through your continuous strategic initiatives, you will be instrumental in crafting future success narratives that showcase enduring partnerships and favorable outcomes for our customers. The key to achieving revenue triumphs lies in fostering robust, collaborative and trust-based customer relationships. By seamlessly collaborating across various teams, you will empower over 400 Microblink customers, enabling them to extract the utmost value from our products. Through your continuous strategic initiatives, you will be instrumental in crafting future success narratives that showcase enduring partnerships and favorable outcomes for our customers.   Responsibilities: Lead end-to-end delivery for strategic customer programs, from pre-sales alignment and implementation through QA, onboarding, go-live, and hypercare. Define and manage project scope, timelines, milestones, risks, dependencies, and delivery plans across multiple internal and external workstreams. Own customer-facing project governance, including kickoffs, status updates, steering committee meetings, and stakeholder alignment. Monitor delivery progress against key milestones and KPIs, providing clear communication on progress, risks, blockers, and next steps. Proactively identify delivery risks, drive mitigation plans, manage escalations, and facilitate timely decision-making. Maintain accurate project documentation, including delivery plans, meeting notes, action items, and customer requirements. Coordinate cross-functional teams across Product, Engineering, Sales, Customer Success, and Support to deliver agreed outcomes. Act as a trusted delivery partner for customers, ensuring a seamless, high-quality experience from kickoff through launch and post-go-live support.   Skills & Qualifications: Minimum of 5 years of experience in project delivery, technical program management, implementation management.  Comfortable working in a technical environment, including APIs, reporting and data, identity, and compliance concepts, without requiring hands-on integration experience. Able to communicate effectively about identity solutions with both technical teams and business stakeholders, translating technical concepts into practical delivery outcomes. Proven experience managing complex, cross-functional customer projects. Strong ability to translate customer objectives into structured delivery plans and successfully execute them across multiple teams. Excellent stakeholder management, communication, and expectation-setting skills, with experience engaging senior leadership. Experience delivering multiple customer programs in fast-paced, hi