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Technical Account Manager Hybrid Working (minimum 6 days per month onsite) Farringdon, London Who are we? Toyota is currently undergoing a “once in a century” transformation from a car manufacturer into a mobility services company. Toyota Connected Europe was formed in 2019 as a key initiative of this transformation; and was created to infuse the power of big data and cloud intelligence into all aspects of the mobility experience. TCEU creates and enables technologies that delight, simplify and connect the lives of those who use our products. We bring big data and a customer focus into all aspects of the mobility experience and wish to build a better world through enabling connected mobility for all. What you'll do? This is a dedicated Technical Account Manager position focused on the Fleet Portal solution, Toyota Connected Europe's fleet management product serving automotive mobility customers across multiple markets. You will be the single point of accountability for Fleet Portal customer success and the primary face of TCEU to the customer at the operational level: the person who owns the relationship, manages expectations, and ensures the partnership runs smoothly day to day. The role sits at the intersection of customer engagement, stakeholder management, project delivery and technical integration. You will travel internationally to customer markets to gather requirements and build relationships with local teams, then work hand in hand with our internal Project Manager to co-own delivery, translating project plans into execution roadmaps that account for each market's full ecosystem of third-party dependencies. This is not a typical account management role. It requires someone who is equally comfortable running a stakeholder workshop in a customer market office as they are reviewing an integration architecture with an engineering team. You will own the operational stakeholder relationship with the customer directly, managing expectations and ensuring senior leadership is kept informed on strategic matters. You will need to hold complexity, manage competing priorities across multiple geographies, and communicate clearly to audiences ranging from local market operations leads to senior internal stakeholders. You will also play an active role in driving the Fleet Portal solution forward, ensuring customer insight and market requirements shape the product roadmap rather than just individual project delivery. Key Responsibilities: 1. Market Engagement & Requirements Gathering • Travel internationally to customer market locations to run structured requirements workshops and discovery sessions with local stakeholders. • Build trusted relationships across the customer's market teams, understanding the unique operational context, priorities and constraints of each market. • Capture, validate and document requirements in a structured format that can be used as direct input to project planning and product roadmap prioritisation. • Identify market-specific third-party dependencies, including CRM/ERP systems, fleet and telematics platforms, data and analytics tools, and identity and auth providers, and assess their impact on delivery. • Act as the voice of the markets internally, ensuring their requirements are represented accurately and prioritised appropriately within the Fleet Portal roadmap. 2. Stakeholder Relationship & Expectation Management The TAM is the primary operational face of TCEU to the customer, owning the relationship at the operational level and ensuring customer stakeholders have a consistent, reliable point of contact for all Fleet Portal matters. • Own the ongoing operational relationship with customer stakeholders, serving as their primary point of contact for all Fleet Portal matters. • Manage stakeholder expectations proactively. • Maintain a regular cadence of structured engagement with the customer, not just when th