Job Opportunities API

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD 🚀 As a Technical Account Manager, your mission is to build, grow, and deepen vital customer relationships to ensure our enterprise partners achieve ultimate success with Docebo. You will serve as the premier strategic partner and technical liaison, effortlessly bridging the gap between executive, business, and technical stakeholders to turn their long-term visions into reality. By transforming customer goals into tangible, AI-powered initiatives, you will champion platform health, cultivate lifelong partnerships, and maximize business impact across. THE DAY-TO-DAY 🗓️ - Architect the Future: Translate high-level customer business goals and eLearning objectives into long-term technical strategies that extract maximum power from Docebo's capabilities. - Own the Relationship: Take absolute responsibility for the technical and product health of the customer journey, partnering with the Account Team to drive account growth and overcome roadblocks. - Command the Room: Design and deliver compelling performance presentations regarding contractual SLAs directly to senior and executive management, translating complex technical insights into clear business outcomes. - Guard the Platform: Continuously track and optimize technical health indicators—including API usage, integrations, custom modules, and login trends—to catch and mitigate risks before they ever impact stability. - Drive Systemic Excellence: Team up with internal Premium Advisors to evaluate support case patterns, delivering operational efficiencies and advising on robust workarounds during critical events. - Pioneer Innovation: Lead the charge on small proof-of-concept pilot projects, testing out-of-the-box software scenarios with stakeholders before running a full-scale organization roll-out. - Bridge Internal Worlds: Collaborate seamlessly across internal customer-facing functions to synchronize account planning, champion customer feedback, and align technical priorities with upcoming releases. YOUR SUPERPOWERS ⚡ - SaaS Troubleshooting Master: Bring 5+ years of core technical troubleshooting expertise layered with 2+ years of enterprise account management experience within a SaaS landscape. - Global Ecosystem Navigator: Display the flexibility to accommodate EMEA time zones alongside the excitement and readiness to travel internationally (with notice) up to 25% of the time. - Technical Chameleon: Possess a unique ability to rapidly digest complex technical architectures and effortlessly reduce complexity when communicating with executive or non-technical stakeholders. - Web Tech Fluent: Demonstrate a solid handle on front-end development technologies (JavaScript, CSS, HTML, RESTf