Job Opportunities API

About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a  Technical Account Manager (TAM)  to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a  fractional strategic advisor —guiding customers through workflow optimization, driving AI-powered adoption and embedding Miro into their innovation operating models. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers. What you’ll do Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle. Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value. Provide guidance on embedding Miro into the customer’s existing systems and ways of working. Proactive Technical Optimization Monitor platform health, engagement, usage patterns and feature adoption. Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities. Change Management & Scaling Equip internal champions with strategies to scale adoption across departments, regions and teams. Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. Provide adoption reporting and business outcome analytics to inform ongoing strategy. What you’ll need 5+ years in  consulting ,  technical account management ,  forward deployed engineering  or similar roles in  enterprise SaaS . Strong technical fluency: familiarity with  APIs ,  integrations  and enterprise IT ecosystems. Proven ability to lead  workflow optimization ,  platform adoption  and  large-scale change management  initiatives. Experience leveraging  AI ,  prompt engineering  and  agentic workflows  to support & enable customer use cases; familiarity with  MCP  and  low/no code tooling  a plus. Expertise in  platform analytics  to drive data-informed decisions and continuous improvement. Skilled at facilitating  executive-level discussions  and  cross-functional workshops . Familiarity with  collaboration tooling  and  product/service development workflows  is a plus. Highly  proactive ,  strategic thinker  with a strong customer outcome orientation. Willing to travel to customer sites up to 25%  About the Engagement Model Fractional Engagement Model:  Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels. Strategic Advisory Focus:  TAMs provide strategic vision, technical program management and workflow optimization guidance—not technical support, formal training delivery or custom development services. Why You’ll Love Working Here You’ll help shape how the world’s leading companies innovate and collabo