Job Opportunities API

Job Title: Team Leader- LSC Location:  Pride Park Brand:  LRG Salary : Competitive Salary Package About Us:   LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities  We are seeking an experienced, organised, and customer focused Team Leader to oversee our onboarding team within a fast-paced lettings environment. This role combines tenancy onboarding, compliance management, customer service excellence, and people leadership to ensure a seamless move-in experience for landlords and tenants. As Team Leader, you will be responsible for managing a team of coordinators, ensuring all properties meet legal and regulatory requirements, monitoring service levels, and supporting team members to deliver exceptional service. You will act as a key escalation point, driving performance, accuracy, and efficiency while maintaining high standards of compliance throughout the tenancy onboarding process. Key Responsibilities:   Team Leadership & Performance Management Lead, motivate, and develop a team of Onboarding Move Managers. Monitor team workloads to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. Conduct regular one-to-one meetings, coaching sessions, and performance reviews. Provide ongoing mentoring and support to team members, promoting a culture of accountability and continuous improvement. Act as the primary escalation point for complex cases, customer concerns, and compliance issues. Identify training needs and support the onboarding and development of new team members. Work collaboratively with New Lets and Move Management teams to ensure all in month deals progress to successful check in. Tenancy Onboarding Oversee the tenancy onboarding process from instruction through to move-in. Verify property ownership documentation and ensure internal systems are updated accurately. Ensure AML, PEP, sanctions, and other risk-based checks are completed in accordance with company procedures and regulatory requirements. Monitor and secure all mandatory compliance documentation, including: Gas Safety Certificates Electrical Installation Condition Reports (EICR) Energy Performance Certificates (EPC) Any additional statutory compliance documentation Review local authority licensing requirements, including HMO and selective licensing regulations. Ensure all compliance requirements are satisfied before properties are marketed or occupied. Administration & Process Management Oversee the issuing, tracking, and completion of Terms of Business and Letting Agreements. Ensure onboarding information is accurately recorded and maintained across internal systems and third-party platforms. Manage referencing initiation and progression through external providers. Audit data and financial information to maintain accuracy and compliance standards. Identify opportunities to improve processes, efficiency, and customer outcomes. Customer Service Deliver exceptional service to landlords, tenants, and internal stakeholders. Build strong working relationships through professional and proactive communication. Manage and resolve customer queries, concerns, and objections effectively. Ensure outstanding documentation and actions are chased promptly to avoid delays. Maintain regular communication with clients throughout the onboarding journey, providing updates and managing expectations. What ar