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Team Lead (Client Services)

proSapient
CompanyproSapient
CategoryCustomer Support
LocationLisbon
RemoteOn-site (inferred)
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted22 May 2026
Last verified30 Jul 2026
SourceEmployer career page (workable)
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Description
proSapient is a global Expert Network firm. We provide clients with rapid access to high-quality, relevant expert insights, through a combination of world-class client services and innovative AI technology. Whether it's a private equity firm evaluating an investment or a consultancy business charting a new strategy, we connect these clients with industry experts who deliver the insights needed to make impactful, informed decisions.  We are a venture capital-backed scale-up headquartered in London with a diverse, international presence across our offices in Lisbon, Toronto, and Raleigh. With a team of over 330 employees, we are one of the UK's fastest growing and most successful female co-founded businesses.  Our Lisbon office opened just two years ago — and it's already a team of 80.  That kind of growth doesn't happen by accident. It's the result of brilliant people, a relentless drive to deliver, and a culture where ambition is celebrated. And with no signs of slowing down, we're now looking for the next generation of leaders to help us scale even further.  We're hiring at Project Lead level — a role that sits at the heart of what we do. It's threefold: you'll own project delivery, lead and develop people, and manage key client accounts. You'll be the connective tissue between a high-performing team and the clients who depend on us for critical insights. We work at pace, we work at volume, and we set a high bar. But if you're someone who thrives in fast-moving environments, who gets a buzz from hitting targets and building something real — you'll fit right in.  If you're driven, commercially sharp, and ready to step into a leadership role where your impact will be felt from day one, we want to hear from you.  Key duties in this role will include:  People, Development & Culture  Own all people responsibilities — hiring, performance management, and progression — while building a culture of high achievement and clear expectations  Drive individual growth through regular 1:1s, development plans, and coaching, ensuring every team member has a clear path forward  Project Management  Allocate projects across the team, balancing workload while owning delivery targets and ensuring quality, compliance, and client expectations are consistently met  Coach team members across the full Expert Networking cycle, instilling best practices and a proactive, outbound mindset  Account Management  Take full ownership of designated client accounts across EMEA, acting as a trusted partner and subject matter expert  Work closely with the Commercial team to identify revenue opportunities, support QBRs, and drive account growth  Requirements Exceptional project management skills: the ability to deliver efficient and high-quality projects, whilst juggling multiple priorities    Exceptional communication skills:  across all levels and ability to converse and build rapport with clients and experts alike.  Interpersonal skills:  strong collaboration and team skills and ability to approach every aspect of your work with integrity.  Drive & Tenacity:  to possess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow.  Benefits Generous uncapped commission scheme that is designed to encourage and reward over performance - the sky is the limit! Hybrid working (a maximum of 3 days in the office) On top of the hybrid working policy, you can enjoy the flexibility of working remotely for up to 20 days extra each year, allowing you to tailor your work environment to your needs and embrace a change of scenery. Growth Opportunities- At proSapient, your career growth is a
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Team Lead (Client Services) — proSapient · Job Opportunities API