Job Opportunities API

A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE  As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience  Manager as well as the People Manager to identify growth and development opportunities for the team members. WHY DO WE WANT YOU  We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO  People Management  Identify growth and development opportunities for team members - coaching Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed Performance Quality Management  Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.  Ensure that team members are properly trained and working consistently to meet client needs. Ensure that the team meets company and client-specific KPI targets.  Logistics  Ensure that team members' and equipment needs are met to sustain service levels.  Recommend/suggest relevant alternatives to the product or tool being used by the company.  Internal Coordination  Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.  Relay consistent issues to the Service Delivery Manager in a timely and efficient manner. Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be. Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization. External Communications  Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products. Contribute to the ongoing development of customer support and success processes. Demonstrate mastery of the company and Client’s offerings (i.e. its product and services). Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved. Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager. Requirements WHAT WE’LL LIKE ABOUT YOU  YOU ARE…  Curious and authentic, just like us! #beboldr  Passionate about learning and developing relationships with clients  Analytical and a problem solver  Able to multitask and prioritize  Adaptable to change and attentive to detail  Able to work well in a team environment  Able to reduce frustration on heated topics by listening and being solutions-oriented  Fluent and