Job Opportunities API

Xillium Professional Services is a Philippines-based clinical support outsourcing company specializing in virtual medical assistant services for US healthcare providers. With a growing multi-site operation headquartered in Iloilo City, Xillium is committed to delivering high-quality workforce solutions and supporting its clients through robust data-driven insights. As the Talent Intelligence Lead, you will play a pivotal role in shaping workforce strategy and ensuring operational excellence across the organization. Reporting to the Director of Workforce Strategy, you will manage a team of Workforce Analysts and be responsible for maintaining accurate workforce data, driving capacity forecasting, and delivering actionable insights to leadership. Your work will directly impact business growth, operational efficiency, and client satisfaction. Key responsibilities include: Maintain accurate, up-to-date workforce data and profiles for all billable staff Own and manage the master workforce roster, including active, available, in-development, PIP, and exiting staff Maintain individual VMA profiles covering tier, skills, EHR certifications, languages, specialty experience, client history, and performance flags Produce weekly capacity and availability reports for leadership Develop and deliver monthly workforce health dashboards for executive review Track and report bench time by individual, team, and tier Conduct market benchmarking on skill supply, compensation trends, and competitive positioning Develop 60–90 day pipeline forecasting models for workforce needs Manage workforce data systems and uphold data quality standards Support Sales and Marketing with workforce data for pitch decks and materials Requirements Required Qualifications: Bachelor’s degree in analytics, business, HR, statistics, or a related field Experience in workforce planning, capacity forecasting, and recurring reporting for leadership Proven track record of managing and developing analysts Strong ownership of workforce data management and data quality standards Advanced proficiency in Excel or Google Sheets and BI/dashboarding tools (Power BI, Tableau, or Looker) Experience translating workforce data into actionable insights for leadership decision-making Experience handling cross-functional stakeholder data requests and delivering outputs to agreed SLAs Fluent English proficiency and authorization to work in the Philippines Preferred Qualifications: Advanced SQL proficiency Benefits Grow Where You Win At Xillium, we believe your career should be a win, not just a job.  We offer stability, growth, and benefits designed to help you succeed at every stage. Paid training Annual salary increase 10% night differential & holiday pay Attendance bonus Career advancement & incentives Health & Protection Free HMO after training 1 free dependent (Year 1) Up to 2 dependents (under 5 years tenure) HMO upgrade at Year 5 SSS, PAG-IBIG, PhilHealth Paid Time Off Service Incentive Leave (prorated) Sick & Vacation Leave Bereavement, Maternity/Paternity Solo Parent & Gynecologic Leave Tiered leave credits Convertible leave credits Financial & Long-Term Benefits 13th month pay (June & December release) No-interest cash advance (after 1 year, subject to conditions) FWD retirement fund (Year 4 eligible, Year 7 fully covered) Year-end performance incentive Milestone recognition packages Work Environment Company equipment + IT support Work-life balance Performance appraisal Continuous learning Inclusive, values-driven leadership