Job Opportunities API

About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT https://www.fiercehealthcare.com/health-tech/stepful-banks-55m-scale-ai-powered-infrastructure-tackles-healthcare-staffing-shortage. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most. Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. The opportunity: Stepful is one of the fastest-growing healthcare education platforms in the country, training allied health workers at scale across 12+ certificate programs — CMA, Phlebotomy, PCT, PHT, and more. Our programs run on a tight, high-stakes rhythm: the right instructor, in the right class, at the right time, every single cohort. We're looking for a Student Success Program Manager to join our operations team in a hybrid role that evolves as you grow with us. You'll start in a coverage capacity while a team member is on a planned leave, owning the instructor-facing logistics that keep our certificate programs running — scheduling, sub coverage, invoice operations, and cohort setup across 90+ instructors. Once that coverage period wraps, you'll transition into a program management role, coordinating and leading a network of coaches and instructors who support post-program career searches for students. This is a role for someone who thrives in operational complexity, moves quickly through ambiguity, and genuinely cares about the students on the other side of the work. This full-time, remote role reports to the Manager of Instructional Quality & Operations. What you’ll do: Phase 1: Cohort Logistics (first 6–8 weeks) You'll begin in a coverage capacity while a team member is on a planned leave, owning the instructor-facing logistics that keep our certificate programs running. This is real operational ownership — not a shadow role — and sets you up with deep program context before you transition into the coach-facing work. - Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time - Coordinate sub coverage when instructors are unavailable, maintaining continuity for students - Handle invoice operations — reviewing, processing, and tracking instructor invoices accurately and on time - Own cohort setup operations, ensuring every program is configured and ready to launch without friction - Serve as the operational point of contact for instructors, fielding questions and resolving scheduling issues as they arise Phase 2: Student Coach Program Management - Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students - Lead onboarding of new coaches and drive continuous impr