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Grade Level: L3 Location: Islamabad Last Date to Apply: 19 July 2026   What is Stream Head Process Improvement & Management?   The Stream Head Process Improvement & Management is responsible for defining and driving the enterprise-wide process management and continuous improvement strategy across Enterprise Solution. The role leads a team responsible for business process transformation, governance, process digitization, workflow automation, AI-enabled process optimization, and operational excellence initiatives. The incumbent will partner with different stakeholders within Enterprise team to redesign business processes, implement intelligent automation solutions and embed a culture of continuous improvement.   The role reports directly to the Head of Digital Transformation & Process Management.   What does the Stream Head Process Improvement & Management do?   Key Responsibilities Define and execute the process improvement and operational excellence strategy aligned with Jazz Business objectives. Lead and mentor the Process Improvement & Management team, ensuring capability development, performance management, and effective delivery of strategic initiatives. Drive enterprise-wide process transformation initiatives by evaluating, redesigning, standardizing, and optimizing end-to-end business processes. Establish and maintain enterprise process governance, documentation standards, process repositories, and approval frameworks to ensure consistency and compliance. Champion business process re-engineering (BPR) initiatives that simplify operations, improve customer journeys, reduce costs, and enhance operational efficiency. Identify opportunities for workflow automation, system enhancements, and digital transformation by collaborating closely with technology and product teams. Lead AI-enabled process transformation initiatives by leveraging Generative AI, Intelligent Process Automation (IPA), conversational AI, predictive analytics, and machine learning to enhance productivity, automate knowledge management, and improve operational decision-making. Evaluate emerging AI technologies and recommend innovative use cases that create measurable business value across enterprise operations. Define and monitor enterprise process KPIs, operational dashboards, and performance metrics to measure business impact and identify improvement opportunities. Collaborate with senior leadership to align process transformation priorities with strategic business objectives. Lead cross-functional transformation programs from concept to implementation while ensuring governance, stakeholder alignment, risk mitigation, and timely delivery. Promote a culture of innovation, continuous improvement, operational excellence, and data-driven decision-making across the organization. Ensure compliance with organizational policies, regulatory requirements, and process governance standards.   Key Deliverables: Enterprise-wide standardized and optimized business processes. Successful delivery of strategic process transformation, automation, and AI initiatives. Increased operational efficiency through digitization, intelligent automation, and process simplification. AI-enabled solutions that improve productivity, customer experience, knowledge accessibility, and operational effectiveness. Comprehensive process repositories, SOPs, governance frameworks, and process architecture. Executive dashboards providing insights into process performance, operational KPIs, and transformation progress. Measurable improvements in turnaround time (TAT), cost optimization, quality, productivity, customer experience, compliance, and employee efficiency. High-performing Process Improvement & Management team with strong functional capabilities. Requirements What are we looking for and what does it require to be the Stream Head Process Improvement & Management? Proven leadership