Storage Support Engineer
Point72
| Company | Point72 |
| Category | Engineering |
| Location | New York |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 17 Jun 2026 |
| Last verified | 30 Jul 2026 |
| Source | Employer career page (greenhouse) |
Description
A Career with Point72's Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
WHAT YOU'LL DO
Own day-to-day operational responsibility for the stability, performance, and scalability of our enterprise block, file, and object storage platforms, shaping how storage supports business-critical workloads
Build scalable automation and tooling using scripting and configuration management to eliminate manual tasks, accelerate provisioning, and standardize configuration at scale
Drive proactive monitoring, capacity planning, and performance analysis to surface trends, remediate risks, and optimize cost and utilization
Install, configure, upgrade, and optimize storage systems and firmware to meet evolving workload requirements and lead hardware refresh and upgrade projects
Troubleshoot and resolve complex production incidents, lead root cause analysis, and implement durable corrective actions to minimize downtime
Collaborate with global support teams to ensure seamless 24x7 coverage, effective handoffs, and ongoing skill development across the support organization
Partner with infrastructure, database, cloud, and application teams to align priorities, validate performance, and deliver storage-related projects end-to-end
Maintain and evolve operational documentation, runbooks, and standard operating procedures to promote consistency and rapid knowledge transfer
Manage incident response and stakeholder communication for storage-related outages, producing post-incident reports and driving continuous improvement
WHAT'S REQUIRED
Minimum 5 years of hands-on experience managing enterprise storage platforms across production environments
Demonstrated experience with block storage technologies, file storage, and object storage
Proven scripting and automation skills using Bash, Python, and Ansible to automate operational tasks and deploy configuration changes at scale
Direct experience with data protection technologies including Rubrik, Cohesity, and Data Domain, and with supporting backup, recovery, and disaster recovery workflows
Hands-on experience installing, configuring, upgrading, and optimizing enterprise storage systems and firmware in production environments
Proven incident management and troubleshooting experience resolving complex storage issues under production pressure and restoring service rapidly
Demonstrated ability to collaborate with infrastructure, database, cloud, and application teams globally
Willingness to work in shifts, including weekends, participate in on-call rotations, and work from our New York office as needed
Excellent written and verbal communication skills, strong documentation practices, and the ability to translate technical issues for non-technical stakeholders
Commitment to the highest ethical standards
WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Fully-paid health care benefits
Generous parental and family leave policies
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