Job Opportunities API

SonicWall  is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit  www.sonicwall.com  or follow us on  Twitter ,  LinkedIn ,  Facebook  and  Instagram . Role: Staff NOC Analyst Location: Bangalore (24/7 Shift Environment) Role Summary We are looking for a Cloud Operations & Staff NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.   Key Responsibilities Monitoring & Incident Management Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring Perform real-time alert triage, validation, and troubleshooting  to restore services quickly Act as the first responder for incidents , ensuring minimal downtime and impact Identify false positives and reduce alert noise  through analysis and tuning  Incident Handling & Escalation Own and manage high-priority incidents  (P1/P2), including:  Driving incident bridges Coordinating with cross-functional teams (SRE, CloudOps, Network, Security) Tracking progress until resolution Escalate complex issues with clear documentation and impact analysis Operations & Process Execution Execute runbooks and SOPs  for standard incidents and operational tasks Contribute to creating and improving runbooks  based on recurring issues Perform routine health checks on servers, networks, and failover systems Maintenance & Reliability Monitor systems during maintenance windows  and validate post-change stability Ensure redundancy mechanisms (failover, load balancers)  are functioning Monitor backups, batch jobs, and scheduled processes , resolving failures proactively Documentation & Reporting Maintain accurate incident records in ticketing systems (Jira/ServiceNow) Contribute to daily/weekly operational health and performance reports Support RCA documentation and post-incident reviews Security Awareness Identify potential security-related anomalies  and escalate to SOC/security teams   Required Skills Experience with monitoring & alerting tools :  New Relic / Datadog / Prometheus / Grafana Cloud monitoring (AWS / GCP) PagerDuty or similar alerting systems Basic knowledge of cloud environments and application availability & performance Familiarity with firewalls and security principles Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters Basic understanding of networking fundamentals & protocols Operational Skills Strong troubleshooting and analytical thinking Experience in incident management and escalation workflows Ability to work in a high-pressure, 24/7 operations environment Good documentation and communication skills   Experience & Qualifications 6+ years  in NOC / Infrastructu