Job Opportunities API

About the Role As a Staff Implementation Engineer, you combine hands-on ownership of our largest, most complex customer implementations with work that strengthens how the whole team delivers. You'll directly own 2-3 accounts from our largest segment at a time, while also developing the tools, processes, and shared expertise that help everyone succeed. You're a technical resource teammates can turn to, a builder who turns one-off solutions into repeatable process and tooling, and a collaborative partner who helps multiply the team's collective impact. A lot of your impact happens in the ambiguous space between teams — partnering with Product and Engineering to triage issues that surface during implementations, work with our enablement team to scale implementation expertise, and drive cross-functional projects to resolution. You bring deep technical ability alongside strong communication skills, and you're energized both by solving hard implementation problems directly and by helping the team become more efficient and effective across delivery. This role is a strong fit for someone who has done implementation work at a senior level and is excited to broaden their impact. We are looking for someone who can step into ambiguous, high-stakes problems and find a repeatable path forward. You'll be responsible for: - Directly owning end-to-end delivery for 2-3 of our largest and most strategic customer implementations, including the build, testing, and go-live processes. - Leading cross-functional triage of issues surfaced during implementations — translating customer-facing problems into well-scoped tickets, partnering with Product and Engineering to diagnose root cause, and driving them to resolution even when ownership spans multiple teams - Serving as a technical resource for the team's most challenging problems, partnering on escalations and complex integration work across implementations. You are an expert at driving clarity in ambiguous situations. - Increasing implementation efficiency across the team — identifying bottlenecks and repetitive work, then designing the process, tooling, and standards that help everyone deliver more effectively - Feeding implementation learnings back into the product — surfacing recurring pain points and feature gaps to Product and Engineering, and helping turn implementation into a product - Supporting teammates' growth through mentorship and knowledge-sharing - Being a knowledgeable resource on Clutch's platform capabilities and design patterns across products (DAO, Lending, and beyond) - Defining where AI can expand what the implementation team is capable of, and helping build the AI-enabled workflows and standards the team adopts. Resisting one-off solutions and bringing a systems thinking approach to delivery in the AI era. - Communicating plans, progress, and risk clearly to both internal partners and senior customer stakeholders About the Team Our Professional Services team implements the Clutch platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then set them live so they can realize value. We're a team with a bias for Customer Success — our top metric isn't setting customers live, it's ensuring their success through renewal and expansion. We work closely with Product and Engineering every day — the issues we surface during implementations shape what gets built and fixed next, so cross-functional collaboration is core to how we operate. Our company is growing rapidly, and so is our team. We're looking for people who want to help us evolve as a team as we build toward a world-class delivery motion — and this role is central to making that happen. What You'll Do Within 3 months, you will: - Complete onboarding and ramp on the Clutch platform and delivery motion - Take direct ownership of your first implementation(s) - Get to k