Job Opportunities API

Sr. Product Manager About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers. ROLE SUMMARY The Senior Product Manager will own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce operations at scale. This includes building internal and customer-facing workflows for onboarding, catalog and menu management, ordering operations, integrations, reporting, and admin tools that improve the restaurant digital commerce experience. RESPONSIBILITIES - Define and drive the product vision and roadmap for enterprise restaurant e-commerce tools. - Partner with engineering, design, operations, sales, customer success, and implementation teams to deliver scalable solutions. - Identify friction points in enterprise restaurant workflows and prioritize product improvements using customer feedback, data, and market insights. - Build and maintain tooling for restaurant administration, merchant management, order operations, user permissions, and platform integrations. - Establish success metrics, OKRs, and product analytics to track adoption, efficiency, and business impact. - Lead discovery with enterprise restaurant customers to understand operational needs across multi-location and complex brand environments. - Translate business requirements into clear product requirements, user stories, and launch plans. - Support go-to-market efforts by enabling internal teams with product education, documentation, and feature positioning. QUALIFICATIONS - 5-7+ years of product management experience, with experience in B2B, enterprise SaaS, ecommerce, or restaurant technology. - Experience building platform tools, admin systems, or operational workflows for complex users and organizations. - Strong analytical skills, including use of product metrics, experimentation, and data-driven prioritization. - Ability to work cross-functionally in fast-paced environments and manage multiple stakeholders. - Excellent communication and prioritization skills, with a track record of shipping high-impact products. PREFERRED EXPERIENCE - Restaurant, food service, hospitality, or digital ordering experience. - Experience with APIs, integrations, payments, commerce systems, or multi-tenant enterprise platforms. - Familiarity with customer journey mapping, usability testing, and workflow optimization. - Experience supporting external customers and internal teams through launch, rollout, and adoption. Thriving at Tillster As a member of Tillster, you will embody our core values: · Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals. · Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. · Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. · Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. · Drive Results: Focus on achieving tan