Job Opportunities API

Job Title: Sr Manager, Engineering - DevOps About Reltio At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our  Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: We are seeking an experienced Senior Manager – Customer Enablement & 24×7 DevOps Operations to lead a global organization responsible for Customer Enablement, DevOps Engineering, and 24×7 Cloud Operations. This role will provide technical and operational leadership for a 24×7 follow-the-sun DevOps team supporting Customer Enablement (CE) , with a clear goal: deliver an exceptional customer experience through a KPI-driven approach, rapid response, strong ownership, predictable execution, and continuous operational improvement . You will lead cross-functional execution across Engineering, Cloud Platform, Customer Enablement, Advanced Customer Engineering, and Support to improve service KPIs, reduce Cloud Platform Service Help Desk tickets, customer issues, and escalations, enable successful customer go-lives, and strengthen Incident Management, On-Call operations, and internal RCA governance. You will also drive automation and AI-powered self-service while providing technical leadership and mentorship to engineers across the team. About the Team The team is focused on delivering an exceptional customer experience through a KPI-driven, 24×7 follow-the-sun operating model . Working closely with Engineering, Cloud Platform, Customer Enablement, Advanced Customer Engineering, and Support, the team focuses on: Driving measurable customer and operational outcomes through clearly defined KPIs. Serving as the front line for infrastructure alerting and Incident Management , providing 24×7 On-Call coverage, rapid incident response, escalation, and effective cross-region handoffs. Improving Customer tickets and Cloud Platform Help Desk (DOHD) ticket health through disciplined backlog management. Enabling successful customer go-lives, feature enablement, and per-tenant infrastructure requirements. Strengthening internal RCA governance and driving corrective actions to reduce repeat incidents. Advancing automation and AI-powered self-service to reduce