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Sr Customer Technical Lead Singapore Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.  We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.  Learn more at  www.ivalua.com . Follow us on LinkedIn   THE OPPORTUNITY CONTEXT:  This is a strategic, global role for a Senior Customer Technical Lead who acts as the vital technical bridge between our high-value customers, regional delivery teams, and our core IT/Security functions. Working across multiple projects, you will serve as the primary technical contact for customers on complex inquiries regarding Infrastructure, Security, and Performance. You are more than a technical expert; you are a strategic consultant who navigates the space between customer expectations and internal execution. ROLE:  In this role, you will be the primary point of contact for our Professional Services teams, providing them with the high-level expertise needed to unblock technical issues and navigate security and performance compliance. You will play a lead role in Customer Advisory , joining strategic meetings to explain Root Cause Analysis (RCA), resolve technical anxieties, and provide the expertise needed to build long-term trust.  As this role supports a global portfolio, you must possess the flexibility to operate across different time zones and the communication skills to manage diverse regional expectations. WHAT YOU WILL DO WITH US (we recommend 6 points max) Strategic Technical Filter & Gatekeeper: Act as the primary technical interface for regional delivery teams. You will evaluate and address incoming non-trivial technical requests, resolving them directly where possible to protect the bandwidth of internal IT and Information Security (Infosec) SMEs. Customer IT Advisory: Lead high-level technical discussions specifically with the Customer’s IT and Security departments. You will provide the necessary expertise and advisory to align our platform’s capabilities with their internal infrastructure and compliance standards and get the support from our IT and Infosec teams as necessary. Incident Communications & RCA: Manage the technical communication loop during critical incidents. You will translate complex "back-end" technical findings into clear, professional Root Cause Analysis (RCA) reports and action plans for the customer’s IT leadership. Capacity & resiliency oversight: Contribute to technical audits and planning sessions focused on cloud monitoring, resource management, and performance optimization. You will perform deep-dive analysis and correlation of logs and metrics to identify system bottlenecks and ensure platform scalability. Your role involves leveraging monitoring tools to drive data-backed capacity planning and managing the technical implementation of resiliency standards across global hosting environments. Global Infrastructure Guidance: Respond to customer inquiries and lead technical discussions regarding IT infrastructure, cloud monitoring, performance and scalability. You will be the expert voice explaining how the platform handles high-volume traffic and resource management, ensuring customers understand the robustness of the hos