Job Opportunities API

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable https://bookable.health/?utm_source=ashby Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook https://link.ht1.uk/handbook. ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH 🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption - Own onboarding for new customers from initial activation through to successful adoption - Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs - Drive early engagement and ensure customers are actively using the platform - Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes - Act as the primary point of contact during the early customer lifecycle - Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation Product Launch & Growth - Drive the successful rollout and scaling of new flagship products - Drive upsell opportunities across existing customers and contribute to wider growth targets - Identify and manage early adopter customers to ensure strong activation and retention - Troubleshoot customer issues in real-time to create a smooth and successful launch experience Product Operations & Process Building - Build and refine onboarding, support, and operational processes from scratch - Use AI tools and automation to improve onboarding, tracking, and internal workflows - Create scalable playbooks and documentation for future product rollouts - Track customer usage, feature adoption, and rollout performance Customer Insights & Cross-Functional Collaboration - Gather structured and unstructured customer feedback - Translate customer insights into actionable product and operational improvements - Work closely with Product,