Job Opportunities API

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation. Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun! SUMMARY   As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, y ou will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creat ing solutions for customers while scaling our support offering using coding and scripting.     WHAT YOU'LL DO   Responsible for technical customer support experience within the Wiz product    Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams   Identify cases that require escalation (either technically or strategically)   Create, maintain, and coordinate incident management requests to product or engineering   Design and implement solutions that scale the support offering through automation   Participate in on-call rotation for after-hours, holiday, and weekend support coverage   WHAT YOU'LL BRING   Must be comfortable working 9-6 PST 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role   2+ years experience with Cloud technologies (Azure, AWS, GCP)   1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications. Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON Proficiency with command-line tools and Linux operating system environments   NICE TO HAVE Experience with DevOps technologies   Familiar with REST APIs or GraphQL   Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)   Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)   Understanding of relational databases   C andidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that t hey re side in the contiguous United States. Compensation + Benefits   Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and lo