Job Opportunities API

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation. Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun! SUMMARY     As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.    Fluency in Japanese with Business level English is required     WHAT YOU’LL DO     Responsible for technical customer support experience within the Wiz product     Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams    Identify cases that require escalation (either technically or strategically)    Create, maintain, and coordinate incident management requests to product or engineering    Design and implement solutions that scale the support offering through automations    Participate in on-call rotation for after-hours, holiday, weekend support coverage       WHAT YOU’LL BRING     Fluency in Japanese 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role    A minimum of 2+ years experience with Cloud technologies (Azure, AWS, GCP)    Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON   Proficiency with command-line tools and Linux operating system environments   Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage     Familiar with security frameworks or tools   Excellent organizational and project management skills   Fast learner, natural curiosity, and love of technology        NICE TO HAVE   Experience with DevOps technologies    Familiar with REST API's or GraphQL    Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)    Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)    Understanding of relational databases