Job Opportunities API

About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. Engine is the travel and spend management platform used by thousands of businesses to manage travel, expenses, and card programs. and as customers put it to work, they need it to plug into the systems they already run: their HRIS, ERP, CRM, accounting stack, and data warehouse. Right now, that integration layer lands on Product and Engineering. It shouldn't. As Solutions Engineer , you'll own the technical implementation layer between go-to-market and the product. You're the person who knows whether a Dayforce sync is misconfigured or unsupported, can walk a customer through a Reporting API setup without pulling in an engineer, and can tell an AM exactly how to position Engine's Open API before a deal closes. You'll cut the avg 5-7 escalations per week, build the playbooks that prevent the next wave, and make sure high-value deals never stall because someone didn't know how a connector worked. Note: this role requires that you work 3 days/week from our Chicago office at 500 W Madison St, Chicago, IL 60661   Your Mission: Own the integration request queue Be the first technical responder on all inbound integration requests - HRIS (UKG, Dayforce, BambooHR), ERP/accounting (Sage, Business Central, Dynamics 365, Xero, Acumatica, Workday), Reporting API, Open API, and iPaaS (Workato, Zapier). Run setup and debugging calls that currently pull in Product or Engineering; resolve or escalate with a clear written summary, not a new meeting request. Own the intake process: define a triage template (system, use case, deal value, destination, schedule) and a routing framework by complexity tier. Track request volume by system type and feed the data directly into roadmap prioritization. Build the implementation knowledge base Create and maintain a connector compatibility matrix - what's supported, what's in flight, what's a workaround, and what's a hard no. Write per-connector one-pagers for the five most-requested systems, covering setup steps, common failure modes, and known limitations. Record setup and debugging calls; turn the most common ones into reusable Looms and setup guides that AMs and customers can use without scheduling a call. Maintain a sandbox/demo environment AMs can use to walk customers through integration capabilities before they commit. Enable the field team Train IMs/AMs to qualify integration feasibility and run first-level setup for the most common connectors, so they're not skipping straight to Product on every "can we connect to X?" question. Build quick-reference collateral for common ERP, HRIS, and API objections: what's supported today, what's coming, and how to handle a connector gap without losing the deal. Partner with Product Marketing on