Job Opportunities API

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies. Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible. We are looking for a Solution Support Manager, JPY Total Target Compensation:  ¥14,300,000 – ¥17,550,000JPY per year (includes base salary, commission, and equity) Fixed Annual Salary:  ¥12,500,000 – ¥15,750,000JPY Equity:  Initial grant of 1200 RSUs, vesting over 4 years Requirements About the role: Rokt is scaling rapidly in Japan and across APAC, and our teams need local, high-velocity Solutions support to protect client experience, reduce timezone friction, and reliably hit launch timelines. This role bridges the gap between Rokt’s centralized global Solutions capability and the on-the-ground execution needs of Japan—providing technical consultation, implementation execution support, and fast, high-quality problem solving across ecommerce solutions and Ads tracking/integrations. You will be expected to operate with increasing autonomy, execute recurring workstreams reliably, and improve how we work through lightweight, scalable process and documentation—using AI as a force multiplier—while knowing when to escalate for leverage or risk management. Responsibilities: Own Japan business-hours implementation support and technical problem-solving for assigned ecommerce and Ads accounts, ensuring projects progress quickly with minimal timezone dependency. Lead and coordinate moderately complex integrations and launches end-to-end (e.g., web SDK, iOS/Android SDK, server-to-server/API integrations), including testing support, QA readiness, troubleshooting through launch, and post-launch stabilization. Act as a trusted technical partner to Account Management / Sales: translate technical constraints, options, and risks into clear client-facing guidance that protects timelines, quality, and commercial outcomes. Diagnose and resolve technical issues and discrepancies rapidly (including tracking/measurement scenarios), escalating effectively to Engineering/Product/central Solutions with crisp context and proposed paths forward. Build and maintain scalable operating rhythms and playbooks (checklists, templates, decision trees, handoffs), leveraging AI tools to reduce manual work, improve response speed/quality, and increase consistency as we grow. About you: You’re ready to own well-defined work independently and manage recurring workstreams with autonomy while contributing process improvements and mentoring peers . 3+ years of experience in Solutions Engineering, Solutions Consulting, Technical Account Management, Implementation, or Technical Support in a client-facing environment (ecommerce, advertising/measurement, martech, payments, or SDK+API platforms preferred). Strong technical fluency: comfortable discussing SDKs, APIs, event/data flows, QA/testing, and diagnosing integration issues with both technical and non-technical stakeholders. Proven ability to manage multiple concurrent workstreams, prioritize effectively, and execute with high quality a