Job Opportunities API

Position Overview  KPI Solutions is seeking a Software Project Coordinator with Operational Responsibilities to support both new software implementation projects and ongoing operational support for our current project. This role combines project coordination duties with day-to-day operational management, ensuring successful project delivery while maintaining optimal performance of deployed systems. The ideal candidate thrives in a dynamic environment, balancing multiple priorities between new implementations and supporting live production systems.    About KPI Solutions  KPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. We deliver end-to-end solutions including WMS, WCS, WES, and custom integration services to clients across e-commerce, 3PL, retail distribution, manufacturing, and other logistics-intensive industries.    Core Responsibilities  Project Coordination   Implementation Project Management  Coordinate software implementation projects from kickoff through go-live and handoff to operations  Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations  Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning  Track project milestones, dependencies, risks, and issues; escalate appropriately  Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors  Prepare project status reports, financial summaries, and executive dashboards  Manage project documentation including requirements, specifications, test plans, and training materials  Support change order processing and scope management  Coordinate equipment procurement, software licensing, and third-party services  Financial & Budget Tracking  Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services)  Monitor project financials daily/weekly; generate variance reports and forecast to completion  Track invoices, purchase orders, and expense reports  Coordinate billing milestone achievement and customer invoicing  Calculate project profitability metrics and ROI  Support contract reviews and pricing analysis  Implementation Activities   Coordinate data migration activities (item masters, locations, inventory, historical data)  Schedule and support testing phases: functional, integration, performance, UAT  Organize training sessions for client operations and IT teams  Coordinate go-live activities including cutover planning, hypercare support, and stabilization  Track post-implementation performance against contracted SLAs and design specifications  Operational Support    Daily System Operations Management  Monitor production systems for performance, availability, and operational issues across client base  Serve as primary operational point of contact for assigned clients  Conduct regular operational health checks and system performance reviews  Track and analyze daily operational metrics: throughput, accuracy, system uptime, error rates  Coordinate resolution of operational issues working with support teams, clients, and vendors  Escalate critical issues following defined procedures and SLAs  Maintain operational documentation including SOPs, troubleshooting guides, and configuration records  Client Relationship & Support Coordination  Build and maintain strong relationships with client operations teams and key stakeholders  Conduct weekly/monthly operational review meetings with assigned clients  Address client concerns, requests, and escal