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JOB TITLE: Soft Services Manager LOCATION: Eastgate Shopping Centre, SS14 1AG SHIFT PATTERN: 5 days in 7, 45 HOUR PER WEEK PAY RATE: £40,000 - £50,000 per annum If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! OVERVIEW OF JOB DESCRIPTION You will be responsible to the Soft Service Manager to provide and ensure the safety of all staff and members of the public, premises and all property, and act as a point of contact between Client and the local authorities you will be required to deliver the highest standards of cleanliness, hygiene and waste management throughout the Shopping Centre internally and externally by ensuring that all associated service roads, toilets and back of house areas are fully maintained and safe through a planned and reactive environmental management programme. ABM Services operate in an honest and sincere manner, meeting our clients’ demands in the best way possible. We concentrate on putting people first – our employees and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering real value for money. We also concentrate on getting the job done and everything we do is backed up by the quality of our service, the creativity of our ideas and the direct approach we take. KEY RESPONSIBILITIES · To manage the delivery of the contract in line with company policies and procedures · Manage all aspects of the ABM colleagues including, training, H & S, development and welfare at work · Ensure all licences and vetting for security teams are in place and updated accordingly · Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job · Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents · Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered · Provide professional support to the business in service-related matters and to the client in all contract matters · To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is maintained at all times · Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site Staff · Carry out daily centre audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the centre at all times · Manage recruitment, induction training, developing and retraining of staff, to include customer service training · Ensuring all staff employed by ABM are competent to carry out their role · Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all · Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements · To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix · Undertake “Out of Hours” site visits · Prioritize all incidents ensuring all key personnel are kept fully informed at all times Ensure strict compliance to the Data Protection Act and associated regulations · Deliver excellent leadership, communication and motivation to the site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved · Ensure objectives, performance reviews and Toolbox Talks are completed on a monthly ba