Job Opportunities API

Yext is the leading global enterprise agentic marketing platform. For over 15 years, the world's most recognized brands in financial services, healthcare, retail, hospitality, and food have relied on us to keep their brand visible, accurate, and ahead of the competition across every search and AI surface that matters. We drive customer value through our technology, competitive intelligence, and agentic capabilities to win in an AI-first world. Our partners count on us for strategic, proactive guidance and capabilities, and that distinction shapes everything we build. Our team takes ownership, challenges each other's thinking, and turns ideas into results without waiting for a playbook. Those who perform at Yext are rewarded with increased scope, opportunities to tackle complex challenges, broader responsibilities, and meaningful development that enables them to grow alongside a company expanding through both product innovation and strategic acquisitions. The market is racing to adapt to AI, and Yext is at the forefront of that shift. Our ambitions are big, our innovation is accelerating, and the opportunity in front of us is enormous. If you want to do the most important work of your career, come join us! As a Services Specialist on our Assistance team, you will be responsible for providing platform configuration, content management, and platform optimization services to our customers. You will be an extension of our customers’ teams and will be trusted to help manage their brands’ digital experiences powered by the Yext platform. We value individuals who are detail-oriented, excellent communicators, creative problem solvers, and are motivated by delighting and helping customers. Ideal candidates are reliable, can learn and adapt quickly, and enjoy contributing in a team environment while holding themselves to a high standard of individual performance. What You’ll Do Responsible for the successful administration of in-platform task execution for pooled customers Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams Be an expert in Yext Content and configuration, helping customers achieve their end goal through best practices What You Have BA/BS degree or equivalent experience 2+ years of operations, technical support, customer success, or analyst experience Desire to delight customers with every interaction Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features Experience with Zendesk or other help desk software Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts Detail-oriented, organized, process-driven Ability to work quickly and accurately in a high-volume environment Autonomous worker with excellent time management skills Ability to thrive in a cross-functional team environment #LI-CH1 Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labo