Job Opportunities API

The Company Egon Zehnder () is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560+ consultants who bring together vast industry experience and diverse insight, operating globally through 68 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests. Knowledge Centre India (KCI) Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements. Your Journey at Egon Zehnder Starts Here At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value. Who we are! We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services and Digital Success & Collaboration Technology to support business and to take lead on digital transformation initiatives with the total strength of 200+ team members across the globe. The Position We are looking for a hands-on ServiceNow Developer with strong experience across ITSM processes development and ITOM capabilities , particularly CMDB, Discovery, and Service Mapping . The role involves developing, administering, and continuously improving the ServiceNow platform in an enterprise environment, with a focus on service quality, automation, and data integrity. The ideal candidate will work closely with operations, infrastructure, and application teams to enhance platform adoption, optimize processes, and ensure ServiceNow effectively supports business and IT operations. Requirements Responsibilities Customize, configure, develop, and maintain the ServiceNow platform in an enterprise environment, covering ITSM modules such as Incident, Problem, Change, Request, Service Catalog, Asset Management, Knowledge, and related workflows. Design, build, and support ServiceNow solutions using Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, Flow Designer, and Workflow , ensuring code quality and adherence to ITIL best practices. Manage and maintain the Configuration Management Database (CMDB) , ensuring data accuracy, integrity, governance, and alignment with enterprise standards. Administer, configure, and optimize ServiceNow Discovery , including MID Servers, credentials, schedules, access, and discovery configurations; validate discovery results and troubleshoot errors.  Design, deploy, and support Service Mapping for on-premises and cloud services, including creation and optimization of patterns and resolution of mapping issues Implement and manage Identification and Reconciliation rules and integrate m