Job Opportunities API

About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past™. Technology, artificial intelligence, and data‑driven strategies are the backbone of our team of waste experts, enabling us to deliver streamlined, cost‑effective, and sustainable waste and recycling services. Since RoadRunner’s founding in 2014, we’ve helped thousands of customer locations nationwide achieve an average of 10–20% savings on their monthly waste bills while improving recycling efficiency. We’re proud that RoadRunner’s industry‑leading model and people‑first culture have been recognized by the 2023 SEAL Business Sustainability Awards , Pittsburgh Business Times’ Best Places to Work (2025) , and Pittsburgh Inno’s 2022 Fire Awards . Our Glassdoor reviews are fantastic (3.3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 85 reviews) and we now have over 14K followers on LinkedIn.   ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.   The pay range for this role is: $21 - $24.04 per hour with 3% bonus (Remote - United States) Hours for position: 8am - 5pm EST   Job Summary:   As a Service Operations Representative, you are the operational backbone ensuring our Mid-Market customers receive reliable, high-quality service post-implementation. This is a high-volume, phone-heavy role that requires constant availability to manage real-time calls with both customers and third-party haulers. Beyond standard communication, you will take direct ownership of complex operational failures, negotiate same-day recoveries, and hold vendor partners strictly accountable to service agreements. Sitting at the intersection of logistics, account management, and vendor relations, you will drive high-stakes resolutions under pressure. If you are an assertive problem-solver who thrives in a fast-paced, phone-centric environment and brings a data-driven approach to partner accountability, this role offers direct influence and organizational visibility.   Primary Duties Including % of time: 35% -  Complex Service Resolution Management   Post-Implementation Focus: Manage and resolve all incoming service requests and operational issues that occur after the services are active (post-implementation) for the Mid-Market customer base.  Advanced Troubleshooting: Apply industry and process knowledge to troubleshoot and resolve issues, serving as a primary knowledge resource for complex, non-standard customer problems. 30% - Workflow and Quality Assurance    Ticket Quality Control: Ensure all documentation is accurate, complete, and adheres to established best practices for long-term account health.  Proactive Ticket Management: Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume, ensuring critical service requests are addressed promptly.  Cross-Channel Communication: Respond promptly and expertly to internal communications (e.g., Slack) regarding complex Mid-Market service issues. 15% - Service Standards and Metrics   Process Integrity: Maintain current, expert knowledge of all service expectations and best practices specific to the ongoing support of Mid-Market Customers.  Knowledge: Maintain understanding of all relevant process c