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Service Manager

Sila
CompanySila
CategoryOperations & Admin
LocationNorwalk
RemoteOn-site (inferred)
EmploymentFull-time
LevelManager
SalaryUSD 90k–115k
Posted4 Jun 2026
Last verified31 Jul 2026
SourceEmployer career page (lever)
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Description
Service Manager Operations & Customer Experience HVAC | Plumbing | Electrical Role Overview The Service Manager is the operational heartbeat of our service departments. This role goes beyond traditional field oversight — it’s the connective tissue between the customer experience, the scheduling board, the technician team, and the financial close process. Equal parts coach, dispatcher, communicator, and administrator, the Service Manager ensures that every job gets on the board, every customer gets a great experience, and every dollar gets captured. This role owns both the people side (coaching, performance, team development) and the operational side (scheduling, AR, job batching, commissions) — making it one of the most impactful positions in the branch. Compensation: $90,000-$110,00 base + performance bonuses up to 15% of base
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Service Manager — Sila · Job Opportunities API