Job Opportunities API

“Be the face of IT support in a growing, modern, digitally transforming bank.”  At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.  We’re modernising how we work – strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey, we’re looking for a  Service Desk Analyst  who takes pride in delivering exceptional customer service and high-quality technical support in a fastmoving, people focused organisation.  You’ll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands-on role where you’ll be the first point of contact for technical issues, troubleshooting, device management, and operational support – making you a key player in ensuring our colleagues can work effectively every day.  What you’ll deliver  As part of our Technology team, you will:  Provide friendly, high-quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.   Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users.  Manage user account creation, moves and changes across our IT systems.  Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first-time fix rate.  Support a hybrid multi-cloud environment and contribute to ongoing service improvements.  Produce clear and accurate documentation, knowledge articles and process notes.  Carry out routine system checks and contribute to project work across the Bank.  Provide monthly onsite support in our London office and participate in the out of hours on-call rota.  You’ll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function.  This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week.   What you’ll bring  We’re looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills  Strong working knowledge of Windows 11 and M365.  Proven experience with device builds, configuration and management (Autopilot, InTune).  Experience supporting tablets, mobiles, and corporate device estates.  Understanding of Active Directory and Azure Active Directory (Entra).  Basic PowerShell scripting skills.  Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN).  Experience with core services such as File & Print, NTFS permissions, and GPOs.  Desirable  Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems.  Exposure to Azure, AWS, GCP or Hyper-V.  Experience in a Financial Services environment.  Relevant certifications (CompTIA, ITIL Foundation, MTA).  Behaviours  Highly organised and task driven.  Customer focused with strong communication skills.  Calm under pressure, adaptable and pragmatic.  A team player with a passion for problem solving and continuous