Job Opportunities API

Service Coordinator Department: Operations Reports To: Service Manager Location: Lincoln, NE Pay Range: $25 - $28 per hour FLSA Status: Non-Exempt   SERVICE COORDINATOR Job Overview The Service Coordinator is responsible for expediting service calls and orders from customers, scheduling and dispatching technicians, ordering equipment, equipment repairs and other administrative duties. The Service Coordinator is part of a team that is responsible for providing a positive customer experience to our ECC customers.   Primary Responsibilities (Essential Functions) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Service Coordination Answer/respond to incoming phone calls and emails in a timely fashion First line of communication with the customers answering questions, checking on orders, handling inquiries, concerns of services rendered and invoice preparation Submit purchase requests for equipment, process material returns and material repairs Monitor upcoming inspections, incoming parts, etc. to dispatch and schedule current/future events for service technicians accordingly on Outlook calendars Maintain and process Q360 helpdesk tickets through the Service workflow daily Manages the planning and scheduling of technicians to service calls Relay work orders, messages, or status information to or from technicians or customers Promotes Electronic Contracting Company Support Agreements (Complete Care)   Quality Assurance and Customer Satisfaction Operates as the immediate representative or “voice” of the Company when interacting with Customers. Develops a relationship with the Customer’s key decision maker in Service and Support. Presents self in a professional manner and positively represents the company image. Cultivates positive working relationships within and across departments. Engages in behaviors that foster a healthy work environment and company culture. Adheres to company-issued policies, procedures, core values, behavioral or other standards as prescribed by ECC. Review all service projects to ensure they are accurate for technicians Demonstrate the ability to work cross-departmentally by collaborating with Purchasing, Operations, Sales, Customer Service, Accounting, and other internal teams to achieve business objectives, resolve issues, and support organizational initiatives.   Partner Relationship Management Serve as the primary point of contact for partners, ensuring clear and timely communication regarding system updates, changes, and requirements. Relay all system-related changes and updates to partners through email, phone, and in-person interactions. Coordinate with internal teams and external partners to ensure accurate implementation of system modifications. Conduct contract reviews to ensure compliance with organizational policies, contractual obligations, and operational requirements. Collaborate with stakeholders to identify, review, and communicate contract amendments, renewals, and changes impacting partner relationships.   Purchasing Relationship Management Work closely with the Purchasing Department to identify, source, and procure new materials required to support operational and customer needs. Partner with Purchasing to research and locate alternative materials when existing products are unavailable, backordered, or discontinued. Coordinate the evaluation and replacement of discontinued materials, ensuring suitable substitutes meet quality, cost, and operational requirements. Facilitate communication between suppliers, purchasing personnel, and internal stakeholders to ensure material availability and continuity of operations.   Contract Management Maintain accurate records of partner communications, contract documentation, material changes, and system