Job Opportunities API

  Title:  Service Associate           Location:  Austin, TX / Dallas, TX (Hybrid)   Reporting to:  Manager, Customer Support   Start   Date : August 24, 2026   About Hippo: Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.    Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.   If you're energized by building what's next, we'd love to meet you.   About This Role:   Hippo is looking for a Service Associate to join our team with a start date of August 24, 2026 .  Service Associates use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Service Associate identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.   Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.   Work environment:   Hybrid – Must work from Hippo office for 3 days/week (currently Monday through Wednesday)  Schedule requirements: Must be able to work 8-hour shift Mon – Fri. between 7AM – 8PM  AND  possibly Saturdays between 9AM – 6PM.   What You’ll Do:   Deliver exceptional customer service through inbound phone calls, emails, and chat Explain homeowners insurance coverages, policy options, billing, and endorsements in a clear and accurate manner Strive to achieve First Call Resolution (FCR) by resolving customer inquiries during the initial interaction whenever possible, minimizing the need for repeat contacts   Identify customer needs and make appropriate referrals for additional products, services, or partner offerings when customers qualify, helping deliver added value and enhance their overall experience Engage with customers who are considering canceling their policy by understanding their concerns, providing appropriate solutions, educating them on the value of their coverage, and working to retain their business whenever possible Collaborate with Underwriting, Billing, Claims, Sales, and other internal departments to ensure timely and accurate resolution of customer requests   Meet or exceed performance expectations related to customer satisfaction, quality, productivity, schedule adherence, and compliance   Accurately document all customer interactions, policy changes, and follow-up activities in company systems   Take ownership of customer requests from start to finish by following through on commitments and completing promised follow-up communication within established service level expectations   Self-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities   A